Contact Centre Summit
Industry News
Covid-19 –
click here
for the latest updates from Forum Events & Media Group Ltd
Contact Centre Summit | Forum Events
Contact Centre Summit
Industry News
1
Part 1
2
Part 2
3
Part 3
Please select which month you would like to book
*
BOOK A PLACE FOR 16TH NOVEMBER 2020
BOOK A PLACE FOR 26th & 27th APRIL 2021
PLEASE SELECT YOUR ATTENDANCE PREFERENCE:
LIVE ATTENDANCE
VIRTUAL ATTENDANCE
NAME
*
JOB TITLE
*
ORGANISATION NAME
*
COMPANY ACTIVITY
ORGANISATION ADDRESS LINE 1
*
TOWN
*
COUNTRY
POSTCODE
*
TELEPHONE NUMBER
*
MOBILE NUMBER
EMAIL ADDRESS
*
WEBSITE
NO. OF AGENTS RESPONSIBLE FOR:
*
ANNUAL BUDGET FOR CONTACT CENTRE FACILITIES
WHAT ARE YOUR OBJECTIVES AT THE SUMMIT?
IN DETAIL, PLEASE PROVIDE INFORMATION ON WHAT PROJECTS YOU HAVE PLANNED WITHIN THE NEXT 2 YEARS?
Should you be unable to attend, who would come as your replacement?
Name
Job title
Telephone
Email
Based on your projects, please select the following products and services you wish to discuss
*
Agent Coaching & Monitoring
Agent Desktop Solutions
Analytics
Artificial Intelligence
Automated Call Distributor
Automated Customer Satisfaction Surveys
Automated Payment Applications
Benchmarking
Business Performance Improvement
Call Centre Audio
Call Centre Software
Call Centre Technology
Call Guidance & Scripting
Call Handling
Call Recording
Cloud Solutions
CRM
Customer Experience Surveys
Customer Insight collection and Analysis
Display Boards
E-Commerce
Headsets & Hardware
Home Working
Interactive Voice Messaging
In-Queue Marketing & Prompt Recordings
IVR
Knowledge Management
Multi-Channel Communications & Integration
Mystery Shopping
Outsourced Contact Centre Services
PCI Compliance
Predictive Dialler
Recruitment
Service Quality Management & Monitoring
Single View of the Customer
SMS
Social Media
Speech Analytics
Staff Incentives, Benefits & Motivation
Staff Wellbeing
Telephone Systems
Training & Development
Unified Communications
Video FAQ Answering
Virtual Call & Contact Centres
Voice Quality Monitoring
Voice Self-service
VPN & Technology
Web Presenter Technology
Web Self-service & Web Chat
Workforce Management & Optimisation
Would you like to opt-in to receive future information from the Call Centre Summit?
*
Yes
No
Would you like to opt-in to receive future information from any of the below sector events:
Customer Services
Facilities & Security
Hospitality & Events
Human Resources
Marketing & eCommerce
Supply Chain
Technology
Further Information
Your booking includes:
Complimentary accommodation, meals, refreshments and seminars.
Once we have received your booking form we will confirm your attendance and send you regular emails up until the date of the event. If you have any questions, please call us on 01992 374100. We are a voicemail-free zone during office hours, and you will be able to talk to an event manager who will be delighted to assist you.
For a unique, tailored experience, we recruit national and regional solution providers based on the collective and individual needs and requests of our attendees. The sooner we receive your form, the sooner we can personalise this event to your requirements. Thank you for your booking.
Terms and Conditions
*
I agree to the Terms and Conditions
YOUR ATTENDANCE AT OUR EVENTS IS FREE OF CHARGE; HOWEVER, DUE TO THE FACT THAT WE RESTRICT THE NUMBER OF ATTENDEES, A CANCELLATION FEE OF £500 FOR LIVE ATTENDANCE OR £250 FOR A VIRTUAL ATTENDANCE WILL APPLY SHOULD YOU CANCEL FROM 25/03/2021 AND YOUR ORGANISATION DOES NOT PROVIDE A SUITABLE REPLACEMENT. THIS CANCELLATION FEE WILL ALSO APPLY IF YOU DO NOT KEEP TO THE ITINERARY PLANNED, OR LEAVE THE EVENT WITHOUT GOOD REASON. BY ATTENDING, YOU ARE OPTING-IN TO RECEIVE FUTURE CORRESPONDENCE RELATED TO THIS EVENT AND YOUR INFORMATION WILL BE SHARED WITH THE RELEVANT SUPPLIERS ATTENDING. BY TICKING THIS BOX, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED THE TERMS AND CONDITIONS OF THIS BOOKING, AND UNDERSTAND THAT A CHARGE WILL APPLY SHOULD YOU CANCEL FROM 25/03/2021 .
View our full terms and conditions here
Terms and Conditions
*
I agree to the Terms and Conditions
YOUR ATTENDANCE AT OUR EVENTS IS FREE OF CHARGE; HOWEVER, DUE TO THE FACT THAT WE RESTRICT THE NUMBER OF ATTENDEES, A CANCELLATION FEE OF £500 FOR LIVE ATTENDANCE OR £250 FOR A VIRTUAL ATTENDANCE WILL APPLY SHOULD YOU CANCEL FROM 15/10/2020 AND YOUR ORGANISATION DOES NOT PROVIDE A SUITABLE REPLACEMENT. THIS CANCELLATION FEE WILL ALSO APPLY IF YOU DO NOT KEEP TO THE ITINERARY PLANNED, OR LEAVE THE EVENT WITHOUT GOOD REASON. BY ATTENDING, YOU ARE OPTING-IN TO RECEIVE FUTURE CORRESPONDENCE RELATED TO THIS EVENT AND YOUR INFORMATION WILL BE SHARED WITH THE RELEVANT SUPPLIERS ATTENDING. BY TICKING THIS BOX, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED THE TERMS AND CONDITIONS OF THIS BOOKING, AND UNDERSTAND THAT A CHARGE WILL APPLY SHOULD YOU CANCEL FROM 15/10/2020.
View our full terms and conditions here
Opt in
Please tick here if you would like to hear about other relevant events we organise throughout the year.
Please tick here if you would like to receive a copy of Contact Centre Briefing, our industry newsletter filled with interviews, product innovation, expert advice and the latest news from the sector.
Please tick here if you would like to receive information from carefully selected third parties.
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.
Accept
Read More
Privacy & Cookies Policy
Necessary
Always Enabled
