Delegates Booking Form - Contact Centre Summit

8th & 9th September 2025 at Hilton Deansgate, Manchester
6th & 7th May at Radisson Hotel & Conference Centre London Heathrow

LIVE ATTENDANCE
VIRTUAL ATTENDANCE

30-100
100-500
500-1000
1000+

£250K – £500K
£500K - £1M
£1M - £5M
£5M+

BUYER/KEY DECISION MAKER
INFLUENCER
OTHER

Agent Coaching and Monitoring
Agent Desktop Solutions
Artificial Intelligence
Automated Call Distributor
Automated Customer Satisfaction Surveys
Benchmarking
Business Intelligence Solutions
Business Performance Improvement
Call Centre Technology
Call Guidance & Scripting
Call Handling
Call Recording
Case Management Software
CCaaS Solutions
Cloud Solutions
Cognitive Computing Systems
Contact Centre Audio
CRM
Customer Experience Surveys
Customer Insight collection & analysis
Customer Service Software
Display Boards
E-Commerce
FAQ Video
Headsets / Hardware
Home Working
IoT
IVR
In-Queue Marketing / Prompt Recordings
Intelligence
Interactive Voice Messaging
Knowledge Management
Location Intelligence Systems Spatial
Loyalty Programmes
Managing Omnichannel Interactions
Multi-Channel Comms/Integration
Multichannel Survey Tools
Mystery Shopping
Online Live-chat Systems
Outsourced Contact Centre Services
Payment Services
PCI Compliance
PCI DSS Legislation
Predictive Dialler
Predictive Routing Technology
Recruitment
SCA - Strong Customer Authentication
Secure Payment Solutions
Self Service
Self Service & Webchat
Service Quality Measurement & Monitoring
Single View of the Customer
SMS
Social Media Monitoring & MGMT
Speech Analytics
Staff Incentives & Motivation
Staff Wellbeing
Telephone Systems
Training & Development
Unified Communications
Video FAQ Answering
Virtual Call/Contact Centres
VOC Programs (Voice of the Customer)
Voice Analytics Technology
Voice Biometrics
Voice Quality Monitoring
Voice Self Service
VPN & Security
Web Presenter Technology
Web Self Service
Workforce Management/Optimisation

THE CHARGES FOR A BUYER ORGANISATION’S ATTENDANCE AT EVENTS IS £500 PLUS VAT. WE CURRENTLY WAIVE THIS CHARGE SO ATTENDANCE IS COMPLIMENTARY , HOWEVER DELEGATE PLACES AT EVENTS ARE LIMITED AND INCLUDE hospitality THROUGHOUT, THEREFORE A CANCELLATION FEE OF £500 PLUS VAT WILL APPLY SHOULD YOU CANCEL FROM 07/08/2025 AND YOUR BUYER ORGANISATION DOES NOT PROVIDE A SUITABLE REPLACEMENT. THE CHARGE WILL ALSO APPLY IF YOU DO NOT FULFIL TO THE ITINERARY PLANNED, OR LEAVE THE EVENT WITHOUT A GOOD REASON. BY ATTENDING YOU ARE OPTING IN TO RECEIVE FUTURE CORRESPONDENCE RELATED TO THIS EVENT, AND YOUR INFORMATION WILL BE SHARED WITH THE RELEVANT SUPPLIERS ATTENDING. BY TICKING THIS BOX, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED OUR TERMS AND CONDITIONS OF THIS BOOKING

THE CHARGES FOR A BUYER ORGANISATION’S ATTENDANCE AT EVENTS IS £500 PLUS VAT. WE CURRENTLY WAIVE THIS CHARGE SO ATTENDANCE IS COMPLIMENTARY , HOWEVER DELEGATE PLACES AT EVENTS ARE LIMITED AND INCLUDE hospitality THROUGHOUT, THEREFORE A CANCELLATION FEE OF £500 PLUS VAT WILL APPLY SHOULD YOU CANCEL FROM 06/04/2026 AND YOUR BUYER ORGANISATION DOES NOT PROVIDE A SUITABLE REPLACEMENT. THE CHARGE WILL ALSO APPLY IF YOU DO NOT FULFIL TO THE ITINERARY PLANNED, OR LEAVE THE EVENT WITHOUT A GOOD REASON. BY ATTENDING YOU ARE OPTING IN TO RECEIVE FUTURE CORRESPONDENCE RELATED TO THIS EVENT, AND YOUR INFORMATION WILL BE SHARED WITH THE RELEVANT SUPPLIERS ATTENDING. BY TICKING THIS BOX, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED OUR TERMS AND CONDITIONS OF THIS BOOKING

Please tick here if you would like to hear about other relevant events we organise throughout the year.
Please tick here if you would like to receive information from carefully selected third parties.

Please tick here if you would like to hear about other relevant events we organise throughout the year.
Please tick here if you would like to receive information from carefully selected third parties.

Delegates – Booking Form

Should you be unable to attend, who would come as your replacement?

Based on your projects, please select the following products and services you wish to discuss

Further Information

More info

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