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  • Do you provide Analytics Solutions to Call Centres? We want to hear from you!

    960 640 Stuart O'Brien
    Analytics

    Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in February we’re focussing on Analytics Solutions.

    It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today.

    So, if you’re a supplier of Analytics Solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Gayle Buckland on g.buckland@forumevents.co.uk.

    Here are the areas we’ll be covering, month by month:

    Feb – Analytics
    Mar – Call Centre Technology
    Apr – Automated Customer Satisfaction
    May – Social Media
    Jun – Artificial Intelligence
    Jul – Virtual Call/Contact Centres
    Aug – Training & Development
    Sep – Knowledge Management
    Oct – Web Self Service/Chat
    Nov – Display Boards
    Dec – CRM

    For more information on any of the above, contact Gayle Buckland on g.buckland@forumevents.co.uk.

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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