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SPEAKERS

Cormac Murphy, Managing Director at Ennovate

“Learning from the coronavirus; how gradual change can suddenly break through and why we are often unprepared”

Your people can really be the difference in your organisation. Come and hear how GROW coaching methods, initially designed for executive coaching can be scaled effectively to help all your staff deliver more.

  • Why home working is so different to the office
  • What employees miss when WFH
  • What infrastructure you need for WFH workers
  • Where coaching fits in the mix
  • What is possible when you get it right

Peter McKean, Managing Director at Synthetix

“How AI enables contact centre teams to rapidly deliver outstanding customer experiences”

93% of organisations plan to use AI as a key part of future customer service activities. In this webinar, we’ll discuss how zero-code methodologies and visual RPA-style tools deliver compelling interactive experiences.

  • Customer journeys should be driven by CX teams, not reliant on developers.
  • Contact centres can harness today’s chatbot technologies to empower their teams.
  • ‘Zero code’ technologies facilitate a tight feedback loop between your CX team and your customers.

Alison Edgar MBE, Managing Director at Sales Coaching Solutions

“Maximising Remote Relationships: Social Selling”

In a world where face to face consultations and meeting up for coffee with prospects are a thing of the past, how can you maximise your relationships to make those imperative sales? In this session I’ll be giving you the fundamentals I’ve used to close thousands of pounds worth of sales using social media when it is presumed people aren’t parting with their cash.

  • How to use Social Media to your advantage to increase sales
  • What strategies are currently working to encourage prospects to buy?
  • How to craft an engaging post that converts
  • 7 easy ways to reach out – and not be ignored!
  • The Art of Following Up

Peter McKean, Managing Director at Synthetix

“How AI enables contact centre teams to rapidly deliver outstanding customer experiences”

93% of organisations plan to use AI as a key part of future customer service activities. In this webinar, we’ll discuss how zero-code methodologies and visual RPA-style tools deliver compelling interactive experiences.

  • Customer journeys should be driven by CX teams, not reliant on developers.
  • Contact centres can harness today’s chatbot technologies to empower their teams.
  • ‘Zero code’ technologies facilitate a tight feedback loop between your CX team and your