• TTEC Europe wins Business Improvement Strategy Award at the 2019 Contact Centre Network Northern Ireland (CCNNI) Awards

    960 640 Stuart O'Brien

    TTEC’s Belfast contact centre were winners of the “Business Improvement Strategy” award, as well as being named a finalist for “People Engagement” at the recent 2019 Contact Centre Network Northern Ireland (CCNNI) Awards.

    In the last 12 months, TTEC Belfast has undergone a huge transformation to better engage employees and provide their customers clients with seemless experiences.

    Through an initiative named CultureCX, which at its core provides a great working environment and gamified career path, the company has seen a 27% increase in employee engagement and annualised cost savings to clients of 5% and greater.

    For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.

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    Stuart O'Brien

    All stories by: Stuart O'Brien

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