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Revealed: The most in-demand contact centre solutions for 2024/25

Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring top the list of solutions the UK’s leading industry professionals are sourcing for 2024/25, according to our exclusive research.

The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on September 9th & 10th in London.

Delegates registering to attend the event are asked which areas they needed to invest in during 2024/25 and beyond.

The Top 3 rankings represent no change in requirements from 6 months ago, though Self-Service has made it into the Top 5, replacing Knowledge Management.

Contact Centre & Customer Services Summit: Most in-demand products & solutions 2024/25 (Top 10):

  1. Artificial Intelligence
  2. Call Centre Tech
  3. Agent Coaching/Monitoring
  4. Automated Customer Satisfaction Surveys
  5. Self Service & Webchat
  6. Staff Wellbeing
  7. Knowledge Management
  8. CRM
  9. Customer Insight Analysis
  10. Staff Incentives & Motivation

To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.

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