5th & 6th May 2027
Radisson Hotel & Conference Centre London Heathrow
13th & 14th September 2027
The Manchester Deansgate Hotel
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Clients We Work With

The Contact Centre Summit brings together the people and organisations shaping the future of contact centres and customer service – from senior contact centre leaders and industry experts to trusted suppliers and solution providers.

Explore the organisations we’ve hosted, the suppliers we’ve worked with and what our community has to say about the Contact Centre Summit.

Contact Centre Leaders We’ve Hosted

Boots

Head of Customer Support Centre

BT

Contact Centre Sales Specialist

DFS

Head of Customer Service

Easyjet

Head of Service Excellence

Euro change

Head of Contact Centre

Financial Ombudsman Service

Customer Director

House of Parliament

Head of Parliamentary Contact Centre

Kraft Heinz

Head of Global FSQ Customer & Consumer Management

Npower

Contact Centre Manager

Openreach

General Manager, Customer Service

OVO Energy

Director of Customer Enablement & Service Innovation

Panasonic

European Customer Service Manager

POD Point

Head of Customer Services

Sainsburys

Head of Change Contact Centres

Simply Health

Customer Service Director

Southern Water

Head of Customer Commercial Revenue

Towergate Insurance

Contact Centre Operations Director

URBN

European Customer Service Manager

Virgin Money

Head of Performance and Resource Optimisation

Wayfair

Head of CX

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Suppliers We’ve Worked With

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Hear From Our Attendees

Contact Centre Summit September 2026 - Delegate Testimonial | Amazon

Contact Centre Summit September 2026 - Charity Partner Testimonial | NW Hearts Charity

Contact Centre Summit September 2026 - Speaker & Media Partner Testimonial | STAMMA

Contact Centre Summit September 2026 - Speaker & Supplier Testimonial | Jack Barmby

Contact Centre Summit September 2026 - Speaker & Supplier Testimonial | Kirsty Ferguson

Contact Centre Summit September 2026 - Delegate & Speaker Testimonial | Dan Edwards

Contact Centre Summit September 2026 - Media Partner Testimonial | CCMA

Contact Centre Summit September 2026 - Speaker Testimonial | Kate Knowles

Contact Centre Summit September 2026 - Speaker Testimonial | Michele Booth

Contact Centre Summit May 2026 - Delegate Testimonial | Cappagh Browne Utilities Ltd

Contact Centre Summit May 2026 - Supplier Testimonial | Callbotics

Contact Centre Summit May 2026 - Supplier Testimonial | Verint

Contact Centre Summit May 2026 - Supplier Testimonial | Absolute Intelligence UK Ltd

Contact Centre Summit May 2026 - Delegate Testimonial | EnviroVent

Contact Centre Summit May 2026 - Supplier Testimonial | Capita Customer Management Ltd

Inside the Summit | Contact Centre and Customer Services Summit 2025

Watch More Testimonials on Our YouTube Channel