Outsourcing used to be all about cutting costs. Today, businesses expect more. They seek a BPO partner that doesn’t just handle tasks but integrates with their brand. At Simply Contact, we meet these expectations. We fit into clients’ processes and work toward their goals with “ownership” as a guiding principle.
Businesses come for top-notch services that meet immediate needs
- Omnichannel customer care. Meeting customers where they are, whether it’s chat, email, phone, or social media.
- Multilingual support. Speaking customers’ language (literally) with culturally fluent experts in 20+ languages.
- Back-office operations. The behind-the-scenes support that keeps the business running smoothly.
- AI-enhanced services. Intelligent automation that speeds up resolutions without losing the human touch.
- Technical support. From quick fixes to complex troubleshooting.
- Trust and safety solutions. Protecting customers and the brand in an ever-changing digital world.
Businesses stay for lasting value and results beyond expectations
- Cost efficiency without compromise. Our cost-efficiency is what sets us apart. Optimized resource allocation and AI-driven improvements cut costs by up to 70% without sacrificing quality.
- A multilingual, market-savvy team. We provide seamless global support with Western market alignment backed by 600+ agents across Europe.
- Industry expertise that makes a difference. With 11+ years of experience, we bring real-world knowledge to fintech, e-commerce, avia & travel, mobility, and more, engaging specialists who offer insights beyond scripted responses. These can be agents with experience in the industry, dedicated project managers, or advisory board members possessing knowledge you won’t find elsewhere.
- Future-ready technology. AI and automation enhance workflows and response times without replacing human interaction. Plus, our customizable, real-time analytics systems empower clients to act on insights instantly.
That said, businesses come to Simply Contact for outstanding service and stay for a trusted partner that helps them grow. Excited to know how it can be applied to your business?
Click here and learn more about what we have to offer.
