Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring still top the list of solutions the UK’s leading industry professionals are sourcing in 2024, according to our exclusive research.
The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on April 28th & 29th in London, with the Top 3 remaining unchanged from 12 months ago.
Delegates registering to attend the event are asked which areas they needed to invest in during 2025 and beyond.
Call Handling and Call Guidance & Scripting make their first appearance in the Top 10.
Contact Centre & Customer Services Summit: Most in-demand products & solutions 2025 (Top 10):
- Artificial Intelligence
- Call Centre Tech
- Agent Coaching/Monitoring
- Customer Experience Surveys
- Call Handling
- Call Guidance & Scripting
- Automated Customer Satisfaction Surveys
- CRM
- Self Service
- Staff Incentives & Motivation
To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.
