We understand that contact centres and customer service operations value training solutions that are practical, efficient and engaging. At MGI Learning, we provide flexible training designed to fit into busy environments. Delivered through easy to implement Learning Journeys, the training is proven to deliver measurable improvements in employee engagement, customer satisfaction, NPS and operational effectiveness.
Flexible solutions proven to deliver results
Our programmes are designed to be operationally manageable, recognising the challenge of balancing development with service delivery. Training is structured to minimise time away from the phones while ensuring people gain the skills they need to perform at their best. At the heart of every Learning Journey is our unique, psychologically robust Mindset, Language & Actions Toolkit, equipping team members with the mindset, language and actions to build strong relationships, handle challenges and deliver outstanding customer experiences.
Training delivery can be tailored to fit any operation
- Video-led eLearning coupled with in-person workshops – combining self-paced learning with interactive practice to embed skills and build confidence.
- Train-the-Trainer programmes – empowering in-house trainers to deliver the Toolkit consistently across large scale operations.
- Online or in-person instructor-led workshops – live, interactive sessions delivered by MGI Consultants over durations that work operationally for you.
A Toolkit that delivers real impact
The Mindset, Language & Actions Toolkit provides service professionals with the skills and practical tools to respond confidently in demanding contact centre environments. It enables people to take ownership of situations, manage challenges effectively and achieve positive outcomes for customers, while staying true to their own style and your brand values.
Flexible solutions for teams of every size
Our programmes are built for flexibility, scalability and engagement, making them ideal for organisations of every size. Whether supporting large, multi-site contact centres or smaller service teams, our solutions integrate into daily operations while delivering sustainable improvements in performance, customer experience and business outcomes.
Discover more: www.mgilearning.com
