Nearly 70 of the UK’s leading call centre and customer service professionals converged at the Hilton Deansgate in Manchester last week for the Call Centre & Customer Services Summit.
The event comprised two days of one-to-one, pre-arranged meetings, networking and learning, cementing its place as the premier industry forum in the call centre and customer care calendar.
In addition to meetings with suppliers, delegates gained key insights from an inspiring seminar programme, hosted by industry thought leaders, with sessions including:
Why Leaders Need To Master Storytelling – William Montgomery, AskTen
Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works
But it wasn’t all work, work, work – Day One of the event concluded with a drinks reception and gala dinner, during which new business relationships were built.
Here are some highlight of the event, courtesy of Twitter:
Louise and Jess ready to go, pop over and say hi if you’re at #CCSummit @CallCentreCSSum today! #networking #moneypennysocks pic.twitter.com/j8DgXhHNur
— Moneypenny (@Moneypenny) 18 September 2017
Great start @CallCentreCSSum! Looking forward to meeting you all #CCSummit #AI #chatbot #cx #custserv pic.twitter.com/uNxvULpv7G
— Eptica (@eptica) 18 September 2017
Today @NevilleDoughty is in action @CallCentreCSSum. We’re set up and ready to network with delegates #CCSummit https://t.co/1KuvB6MMNO pic.twitter.com/arFNU0g5kr
— Parseq (@ParseqBPO) 18 September 2017
Very busy 2nd day @CallCentreCSSum in Manchester today. Fantastic meetings so far. #CCSummit pic.twitter.com/dSbAfK5ezS
— IMImobile (@imimobile) 19 September 2017
We’re excited to be attending the @CallCentreCSSum today and tomorrow! We look forward to meeting you there! #CCSummit pic.twitter.com/nq4y1T6W8n
— Esendex (@esendex) 18 September 2017
We’re excited to be sponsoring the @CallCentreCSSum today and tomorrow! We look forward to meeting you there! pic.twitter.com/NzLxS7Q9C0
— Cyara (@GetCyara) 18 September 2017
Having a great morning at #CCSummit with @ForumEventsLtd @CallCentreCSSum #Networking #CustServ #CX #CallCentreSoftware pic.twitter.com/Q25qkNL8eY
— IFS | mplsystems (@mplSystems) 18 September 2017
Thank you @CallCentreCSSum for delivering a great event & networking opportunity #CCSummit https://t.co/1KuvB6MMNO pic.twitter.com/tX7KsQi29B
— Parseq (@ParseqBPO) 19 September 2017
Another great #CCSummit this month with @ForumEventsLtd @CallCentreCSSum We look forward to seeing you next time! #custserv #contactcentre pic.twitter.com/jnSiOe2hFA
— IFS | mplsystems (@mplSystems) 19 September 2017
A great morning @CallCentreCSSum. Plenty of discussions around how to create & execute the right #omnichannel strategy for channel of choice pic.twitter.com/O1zAyK41ru
— Parseq (@ParseqBPO) 19 September 2017
A great morning @CallCentreCSSum. GCI’s Karl Roberts is currently on stage discussing the changing face of the customer #ContactCentre! #CX pic.twitter.com/Fs56gW0aRv
— GCI (@GCI_Com) 19 September 2017
We had a great day at the @CallCentreCSSum! Thanks to everyone who came by pic.twitter.com/cblbdROETj
— Ultracomms (@ultracomms) 20 September 2017
Sesui is all set for the #CCSummit today & tomorrow. Looking forward to meeting everyone there! @CallCentreCSSum pic.twitter.com/NCBFd4eJf3
— Sesui (@Sesui_Ltd) 18 September 2017
Day Two @CallCentreCSSum! Come over and say hi if you’re at #CCSummit @CallCentreCSSum today @N13LXL #cx #custserv pic.twitter.com/3m9Mh9Sir2
— Eptica (@eptica) 19 September 2017
Couldn’t make it this year? Don’t panic – The Call Centre & Customer Services Summit will return on April 23rd & 24th 2018 at the Radisson Blu London Stansted. It’s a great opportunity to benchmark and gather information on new services and solutions within the call centre sector, all in one place.
Of course, for 2018 the event will remain completely FREE to attend for customer care professionals – to register for your VIP delegate place contact Freddie Jackson on 01992 666720 or email f.jackson@forumevents.co.uk.
Alternatively, if you’re an contact centre solutions provider and would like to showcase your products and services at the event, contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.
