• Freshworks
  • IN PICTURES: Looking back at the Call Centre & Customer Services Summit

    960 640 Stuart O'Brien
    Call Centre & Customer Services Summit

    Nearly 70 of the UK’s leading call centre and customer service professionals converged at the Hilton Deansgate in Manchester last week for the Call Centre & Customer Services Summit.

    The event comprised two days of one-to-one, pre-arranged meetings, networking and learning, cementing its place as the premier industry forum in the call centre and customer care calendar.

    In addition to meetings with suppliers, delegates gained key insights from an inspiring seminar programme, hosted by industry thought leaders, with sessions including:

    Why Leaders Need To Master Storytelling – William Montgomery, AskTen
    Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
    What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
    How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works

    But it wasn’t all work, work, work – Day One of the event concluded with a drinks reception and gala dinner, during which new business relationships were built.

    Here are some highlight of the event, courtesy of Twitter:



    Couldn’t make it this year? Don’t panic – The Call Centre & Customer Services Summit will return on April 23rd & 24th 2018 at the Radisson Blu London Stansted. It’s a great opportunity to benchmark and gather information on new services and solutions within the call centre sector, all in one place.

    Of course, for 2018 the event will remain completely FREE to attend for customer care professionals – to register for your VIP delegate place contact Freddie Jackson on 01992 666720 or email f.jackson@forumevents.co.uk.

    Alternatively, if you’re an contact centre solutions provider and would like to showcase your products and services at the event, contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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