Now in its 23rd year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry – and its 2023 finalists have now been revealed.
The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Overseen by Helen Wilson, Chair of the Judges and Global Chief Experience Officer at Ipsos, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.
Among the listed Finalists are Carrefour, Chase, Estee Lauder Companies, LEGO Group, Lidl, Mastercard, PKO Bank Polski, PureGym, Sheffield City Council and UK Power Networks. Cosmote e -Value, Foundever, Majorel, Teleperformance, TDCX and Webhelp are amongst the BPO companies that are looking to recognise not only their own operations but also their work with clients. In a new category ‘Best Customer Service into Europe’ the likes of Egypt, India, Morocco, Philippines and South Africa are all represented.
Ukraine is represented for the second year running with finalists Simply Contact and CCIG group.
Helen Wilson, Chair of the Judges and Global Chief Experience Officer at Ipsos, said: “We are extremely impressed. Our panel of expert judges have read through the hundreds of nominations received and tell me that the quality is outstanding. The organisations that have made it to the finals should be immensely proud of what they have achieved and use the next phase of the judging process to further reflect and celebrate that. Congratulations and good luck to you all.”
You can see the full list of categories and Finalists here.
