Network with CX peers from these leading brands next week
Can you make the date to join us at the Contact Centre & Customer Services Summit – you’ll be able to network with peers,
Can you make the date to join us at the Contact Centre & Customer Services Summit – you’ll be able to network with peers,
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
AI has been a hot topic of conversation for the past 18 months, and the discussions around it continue to evolve. However,
In the rapidly changing financial services sector, where technology and customer expectations are in constant flux, delivering an outstanding customer
The importance of comprehensive contact centre staff training cannot be overstated. It’s the cornerstone of delivering exceptional customer service and
Selecting the right virtual contact centre (VCC) solution is pivotal to delivering exceptional customer experiences. With a plethora of options available, making
Automotive OEMs’ plans to create an ‘Apple-style’ customer purchase experience have, so far, been largely unsuccessful. A single price with
Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service. That’s according to
This unique networking event will allow you to meet with leading suppliers in a relaxed and intimate setting, to discuss
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Virtual contact centres offer flexibility and cost advantages, but ensuring a positive employee experience for remote agents is paramount. As remote
Physical contact centres, once the norm, are giving way to virtual contact centre solutions, offering greater flexibility, scalability, and cost-effectiveness. By embracing these solutions and
A new report from MaxContact has unveiled what it calls the ‘stark realities facing UK contact centres in 2024’, with agents battling
AI (Artificial Intelligence) is emerging as a powerful tool for enhancing customer service. But with a plethora of AI solutions vying
A new study, carried out by post-purchase customer experience provider parcelLab and e-commerce customer care and fulfilment specialist Salesupply, highlights significant gaps in delivery reliability, tracking transparency
