VIRTUAL CONTACT CENTRE MONTH: How to balance flexibility with compliance as part of the remote model
Customer service leaders are being challenged to rethink how they manage compliance, data security, and quality assurance beyond the traditional
Customer service leaders are being challenged to rethink how they manage compliance, data security, and quality assurance beyond the traditional
This September at the Contact Centre & Customer Services Summit Gareth Bray, Business Development Director at Premier CX, will present “The
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according
For over 30 years, Simply Thank You has delivered smart, personalised gifting solutions that turn everyday interactions into standout brand
As virtual contact centres proliferate, getting the technology stack right has never been more critical. For senior customer service leaders,
Our process sits ahead of the technology, acting as a trusted advisor to streamline your IT procurement from start to
Seventy-five percent of new analytics content will be contextualised for intelligent applications through GenAI by 2027, enabling all types of organisations
Would you be interested in meeting with leading suppliers at the Contact Centre & Customer Services Summit – an event for senior professionals looking
While pilot AI projects have shown impressive promise in automating responses, summarising calls, and coaching agents in real time, success
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Contact centres are no longer asking whether artificial intelligence will impact their operations, but how best to integrate it. At
Sixty percent of customer service agents fail to promote self-service options, which is impacting efficiencies and costs despite huge investment
Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to CX solution for organisations in
Sophisticated retail fraud techniques and services are becoming mainstream knowledge, with social media platforms serving as primary educational channels for