Are these the 4 most valuable use cases for AI in customer service?
Gartner says it has identified the most valuable use cases for AI in service and support functions, encompassing Agent Enablement,
Gartner says it has identified the most valuable use cases for AI in service and support functions, encompassing Agent Enablement,
Customer Insights, Customer Journey Management and Customer Satisfaction top the list of solutions the UK’s customer experience professionals are sourcing
This is your exclusive invitation to the CX Solutions Summit, taking place on 22nd October at the Hilton London Canary Wharf
Artificial intelligence has advanced from experimental projects on the fringes of business to focal points of board-level strategy in record
A bold prediction from the boffins at Gartner: By 2028, none of the Fortune 500 companies will have fully eliminated
Knowledge has always been the backbone of effective contact centres. Yet traditional knowledge bases, usually static repositories of articles and
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
We understand that contact centres and customer service operations value training solutions that are practical, efficient and engaging. At MGI
Many contact centres have transformed from centralised hubs towards a distributed workforce ecosystem. Agents can now work across home offices,
Sourcing decisions influence more than budgets. They shape customer outcomes. As expectations rise and operations become more complex, the case
The next Contact Centre & Customer Services Summit takes place on May 6th & 7th 2026 at the Radisson Hotel & Conference
The Contact Centre & Customer Service Summit offers you the unrivalled opportunity to meet 1-2-1 with suppliers and their latest
The most effective contact centres aren’t just managing knowledge, they’re creating it. As customer needs evolve faster than ever and
At MGI Learning, we partner with organisations worldwide to develop customer-focused cultures that deliver measurable business results. With over 25 years
In the latest instalment of our contact centre industry executive interview series we speak to Joel Walker, MD – Platform