Briefing 3 - Contact Centre Summit

Customers today expect more than answers; they expect resolution. And increasingly, they expect it to happen inside messaging and chat

Thanks for joining our State of the Contact Center webinar. We hope you found it valuable! If you’d like to

At Kerv, we are an established Genesys elite partner, and the longest standing Genesys Cloud partner in EMEA with the

Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under

Customer expectations for service excellence are higher than ever, and contact centres across the UK are under increasing pressure to

A global study has highlighted what it calls an urgent need for unified cyber crisis management, as most organisations fall

Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and

Don’t worry if you missed this week’s first Contact Centre & Customer Services Summit of 2025, the next event takes place on

As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents

If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in

In 2025, the contact centre industry finds itself at a crossroads. Automation is accelerating, customer expectations are rising, and the

Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring still top the list of solutions the UK’s leading industry

The invite-only Contact Centre & Customer Services Summit provides the best experience for professionals who are looking to explore a

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