SOCIAL MEDIA MONTH: Exploring chatbots, sentiment analysis and escalation best practice
With consumers increasingly turning to X, Instagram, Facebook, and TikTok for support, brands are under pressure to respond rapidly and
With consumers increasingly turning to X, Instagram, Facebook, and TikTok for support, brands are under pressure to respond rapidly and
Explore what’s new in the industry at this ever-popular event that offers you the unrivalled opportunity to meet 1-2-1 with
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
IRIS Clarity uses advanced AI to eliminate unwanted background noise in both live and recorded customer conversations—leaving only crystal-clear speech.
Every patient interaction is a goldmine of insight — if you can access it. Hear is a conversation intelligence platform that transforms
Customers today expect more than answers; they expect resolution. And increasingly, they expect it to happen inside messaging and chat
Thanks for joining our State of the Contact Center webinar. We hope you found it valuable! If you’d like to
At Kerv, we are an established Genesys elite partner, and the longest standing Genesys Cloud partner in EMEA with the
Customer expectations are higher than ever – and they’re increasingly playing out in public. As consumers continue to shift away
Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under
Customer expectations for service excellence are higher than ever, and contact centres across the UK are under increasing pressure to
A global study has highlighted what it calls an urgent need for unified cyber crisis management, as most organisations fall
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and
Don’t worry if you missed this week’s first Contact Centre & Customer Services Summit of 2025, the next event takes place on
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
