The ECCCSAs are open for entries!
The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the
The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the
The Contact Centre & Customer Services Summit which will provide you with a rare full working day of industry networking, learning and
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Use this guide to discover how an AI-powered omnichannel solution can automate and scale customer support. We know that customers
Customer service is undergoing a revolution driven by Artificial Intelligence (AI). Contact centres and customer service teams are rapidly adopting AI
New research from Talkdesk indicates that amid surging inbound call volumes in 2023, AI is helping organisations improve speed to
Social media has become an undeniable customer service battleground. While the potential for positive interactions is vast, navigating the ever-evolving social media
If you’re a contact centre and customer experience professional and would like to share your knowledge, case studies and best
In its 24th year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards
The Contact Centre & Customer Services Summit is a bespoke and highly targeted event, where you can meet with a selection of
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
The Cloud-based Contact Center Market is projected to grow from $6.2 billion in 2024 to $86.4 billion by 2029, equivalent
In the not-so-distant past, contact centres were phone-centric battlegrounds, leaving social media interactions as an afterthought. However, the market for social media solutions in
As we have been exploring, gauging customer satisfaction is crucial for improving service quality and fostering loyalty. Automated customer satisfaction
Data analysed by the customer experience specialist CX Network has found that over half (56%) of businesses have not implemented
