Automating complex conversations on WhatsApp
Hubtype is a conversational automation platform designed for enterprises that need to manage high volumes of customer interactions without compromising
Hubtype is a conversational automation platform designed for enterprises that need to manage high volumes of customer interactions without compromising
In today’s competitive market, UK businesses must balance cost efficiency with exceptional customer service. Outsourcing customer care offers a strategic
Unlock the power of automation with Puzzel’s Chat Agent, Voice Agent, and Email Agent. Designed to enhance customer support, these
For decades, Customer Satisfaction (CSAT) scores have relied heavily on post-interaction surveys—typically asking customers to rate their experience on a scale
Outsourcing used to be all about cutting costs. Today, businesses expect more. They seek a BPO partner that doesn’t just
With 59 million people in the UK now using WhatsApp, businesses are capitalising on its widespread adoption to enhance customer service and
Merchants is an award-winning customer management partner specialising in business process outsourcing (BPO). Based in a leading BPO destination in
With remote and hybrid work models seemingly here to stay, contact centres are embracing advanced solutions to manage their distributed workforce efficiently. With cloud-based
Customer service can be a headache. Customers want quick, personalised responses on email, chat, and social media. Meanwhile, agents are
Would you like to join us in April at the Contact Centre & Customer Services Summit, where top speakers such
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Who are we? Invest North East England (INEE) is the strategic inward investment agency for the North East Combined Authority
As businesses continue to react and respond to changes in the domestic and global economy, many are seeking new and
Speech analytics is rapidly gaining traction in contact centres, driven by advances in AI-based voice recognition. By transcribing and analysing calls,
Darwin removes the pain from buying business technology at every step. We deal directly with sales teams, so you get a
