The Convenience Factor: Why social selling is crucial for the future of retail customer service
Success in ecommerce and retail today hinges on consumer convenience. It is fast becoming a powerful tool in the e-commerce
Success in ecommerce and retail today hinges on consumer convenience. It is fast becoming a powerful tool in the e-commerce
There’s only one place to be next April and that’s the Contact Centre & Customer Services Summit – Register for
Conor O’Neill, CEO and Co-Founder at OnSecurity, explains why both new and established businesses should prioritise this essential security measure…
New research has highlighted the continued importance of the human touch in CX, with three quarters of punters preferring to
According to research from Jabra’s, the role that audio plays on cognitive, emotional and physical wellbeing in the workplace cannot
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
As the growth of Electric Vehicles (EV) sales to private consumers begins to plateau, automotive manufacturers face an uphill challenge.
Rich Communication Services (RCS) traffic will quadruple over the next five years as data from tech analyst Omdia shows RCS
The next Contact Centre & Customer Services Summit takes place on April 28th & 29th 2025 at the Radisson Hotel & Conference
At least 500 million smartphone users will be regularly making verifiable claims using a digital identity wallet (DIW) by 2026.
The rise of digital media revolutionised customer service, and web self-service has been a key driver of this transformation. As technology has
Customer support and effective communication are the lifeblood of every successful business and organisation. That’s why BeCloud, Omnichannel Contact Centre Solution provider,
As the calendar inches closer to the festive season, businesses across the retail and ecommerce landscape brace themselves for the
Customer Journey Management, Customer Insights and Customer Satisfaction top the list of solutions the UK’s customer experience professionals are sourcing
Join us in October at the CX Solutions Summit, where top speakers such as Gareth Bray from Premier CX will be sharing their experience
