The WhatsApp revolution that’s redefining contact centres
Customer expectations are rising fast. Whether you’re managing thousands of daily service interactions or evolving CX strategy, the pressure to
Customer expectations are rising fast. Whether you’re managing thousands of daily service interactions or evolving CX strategy, the pressure to
Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to CX solution for organisations in
Senior contact centre professionals attending the Contact Centre & Customer Services Summit aren’t just managing KPIs: they’re navigating AI integration,
Artificial Intelligence is by far the most in-demand solution required by contact centres across the UK, according to our exclusive
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Great customer service shouldn’t be complicated. With NFON’s Contact Center Hub, you can transform how your business connects with customers—boosting satisfaction,
As organisations embrace AI and digital customer service tools, many are now discovering the untapped potential of one of their
As we regularly discuss, customer expectations are rising as fast as technological change. While artificial intelligence (AI) and automation handle
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a
Customer service leaders who are effective at vendor and product evaluation activities saw only a 50% increase in the likelihood
Customer service leaders are being challenged to rethink how they manage compliance, data security, and quality assurance beyond the traditional
This September at the Contact Centre & Customer Services Summit Gareth Bray, Business Development Director at Premier CX, will present “The
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according
For over 30 years, Simply Thank You has delivered smart, personalised gifting solutions that turn everyday interactions into standout brand