More and more of the UK’s leading brands are using a Bespoke Customer Team from Moneypenny, entrusting our brilliant customer service agents
Why choose South Africa? Superior CX Capability – 18% better CX quality when compared to competitor offshore markets Cost Beneficial Region
Outsourcing customer support is a strategic decision, but what should drive that choice? Many businesses focus on cost first, often
Looking for a scalable contact centre solution that delivers value fast? Migrating or implementing a cloud based contact centre doesn’t
Data-driven decision-making is essential for contact centres looking to enhance customer experience, agent performance, and operational efficiency. With the rise of AI-powered analytics,
Video has become the preferred media for consumers to get information (think YouTube, TikTok, Instagram etc) and is therefore a
At Zoho UK, we believe in working smarter, not harder. With over 90 million users and more than 50 apps
You’re invited to the unique and exclusive Contact Centre & Customer Services Summit this April – Secure your free delegate place today!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Despite growing awareness of consumer vulnerability in contact centres, a hidden crisis persists in the UK, with many individuals remaining unaware of
A common challenge for customer service professionals is determining the right balance between real-time analytics and historical analytics. Each approach has its strengths,
Data analytics has long been an essential tool for contact centres looking to enhance customer experience (CX). While many organisations
Traditional lengthy training sessions are giving way to microlearning, a modern approach that delivers short, targeted learning modules designed to enhance
AI adoption has continued at pace throughout 2024, but the vast majority of organisations have yet to embed AI enabled
The rise of Artificial Intelligence (AI) is transforming the contact centre industry, and one of its most impactful applications is in agent monitoring
