Transforming CX: 7 AI-powered features to enhance your customer experience
By Opus Technology In today’s competitive business landscape, transforming a contact centre into a profit-generating powerhouse is no easy feat.
By Opus Technology In today’s competitive business landscape, transforming a contact centre into a profit-generating powerhouse is no easy feat.
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
By Ardanis Today, 4.25 billion people worldwide actively use email, with 319.6 billion emails exchanged daily. Since the first email was
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring top the list of solutions the UK’s leading industry professionals
Knowledge management has emerged as a critical strategic asset. It involves capturing, organising, and sharing information to improve decision-making, enhance efficiency, and drive innovation. For organisations
In the latest update from our partners Freshworks, we take a look at this handy guide to implementing AI into
Only 14% of customer service and support issues are fully resolved in self-service – even for issues that customers describe
Customer experience can make or break a brand relationship: 48% of customers have switched brands for better customer service, and 94% say good customer
By Ardanis As AI continues to transform the landscape of contact centres, it brings with it both opportunities and challenges.
Can you make the date to join us at the Contact Centre & Customer Services Summit – you’ll be able to network with peers,
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
AI has been a hot topic of conversation for the past 18 months, and the discussions around it continue to evolve. However,
In the rapidly changing financial services sector, where technology and customer expectations are in constant flux, delivering an outstanding customer
The importance of comprehensive contact centre staff training cannot be overstated. It’s the cornerstone of delivering exceptional customer service and
Selecting the right virtual contact centre (VCC) solution is pivotal to delivering exceptional customer experiences. With a plethora of options available, making
