AI-based support increasingly accepted by consumers, says survey
Improved efficiency and personalised support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions. That’s
Improved efficiency and personalised support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions. That’s
New research has revealed high levels of agent satisfaction and work-life balance among contact centre employees, alongside clear opportunities to improve in areas such as
By CCMA In today’s world, contact centres are more than just support hubs—they are the primary connection between customers and
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
New research has pegged the European contact centre as a service (CCaaS) market at $1.79 billion in 2024, with CARG
Display board solutions have become an integral tool for managing and enhancing productivity in contact centres. As contact centres handle
Success in ecommerce and retail today hinges on consumer convenience. It is fast becoming a powerful tool in the e-commerce
There’s only one place to be next April and that’s the Contact Centre & Customer Services Summit – Register for
Conor O’Neill, CEO and Co-Founder at OnSecurity, explains why both new and established businesses should prioritise this essential security measure…
New research has highlighted the continued importance of the human touch in CX, with three quarters of punters preferring to
According to research from Jabra’s, the role that audio plays on cognitive, emotional and physical wellbeing in the workplace cannot
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
As the growth of Electric Vehicles (EV) sales to private consumers begins to plateau, automotive manufacturers face an uphill challenge.
Rich Communication Services (RCS) traffic will quadruple over the next five years as data from tech analyst Omdia shows RCS
The next Contact Centre & Customer Services Summit takes place on April 28th & 29th 2025 at the Radisson Hotel & Conference
