Rediscovering the customer in automotive go-to-market strategies
Automotive OEMs’ plans to create an ‘Apple-style’ customer purchase experience have, so far, been largely unsuccessful. A single price with
Automotive OEMs’ plans to create an ‘Apple-style’ customer purchase experience have, so far, been largely unsuccessful. A single price with
Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service. That’s according to
This unique networking event will allow you to meet with leading suppliers in a relaxed and intimate setting, to discuss
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Virtual contact centres offer flexibility and cost advantages, but ensuring a positive employee experience for remote agents is paramount. As remote
Physical contact centres, once the norm, are giving way to virtual contact centre solutions, offering greater flexibility, scalability, and cost-effectiveness. By embracing these solutions and
A new report from MaxContact has unveiled what it calls the ‘stark realities facing UK contact centres in 2024’, with agents battling
AI (Artificial Intelligence) is emerging as a powerful tool for enhancing customer service. But with a plethora of AI solutions vying
A new study, carried out by post-purchase customer experience provider parcelLab and e-commerce customer care and fulfilment specialist Salesupply, highlights significant gaps in delivery reliability, tracking transparency
The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the
The Contact Centre & Customer Services Summit which will provide you with a rare full working day of industry networking, learning and
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Use this guide to discover how an AI-powered omnichannel solution can automate and scale customer support. We know that customers
Customer service is undergoing a revolution driven by Artificial Intelligence (AI). Contact centres and customer service teams are rapidly adopting AI
New research from Talkdesk indicates that amid surging inbound call volumes in 2023, AI is helping organisations improve speed to
