Clearing the AI confusion: The contact centre’s guide to smarter tech buying
With advancements in AI and automation, there has never been a better chance to move your contact centre operation from
With advancements in AI and automation, there has never been a better chance to move your contact centre operation from
Cybersecurity must be designed into the core of every system, workflow and integration in the cloud-based contact centre. Most contact
The FCA’s Consumer Duty expectations herald a well-embedded regulation within financial services compliance. Not only must firms now evidence customer understanding and
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
You’re invited to join us as a guest for the Contact Centre & Customer Services Summit, a two-day event designed for
In contact centres, visibility is everything. Whether managing remote teams, omnichannel customer journeys, or live service-level targets, display boards remain
Emerging Global Services delivers hybrid AI contact center solutions that combine intelligent automation with human expertise. How it works: Our AI
Red Canary’s latest Security Operations Trends Report shows that security operations centre (SOC) teams continue to struggle with the challenges
Cisco’s ‘Splunk’ State of Observability 2025: The Rise of a Business Catalyst report highlights the critical role observability plays in delivering business value –
The primary measure of web self-service success was originally quite simple: call deflection. If fewer customers phoned the contact centre,
Registration is now open for one of the most anticipated industry events of next year – the Contact Centre &
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Contact centres are under pressure to deliver faster, more efficient service, without losing the personal touch that drives satisfaction and
Gartner says it has identified the most valuable use cases for AI in service and support functions, encompassing Agent Enablement,
Customer Insights, Customer Journey Management and Customer Satisfaction top the list of solutions the UK’s customer experience professionals are sourcing
For more information on advertising in Briefing, please contact:
cccsummit@forumevents.co.uk
01992 3740100
