Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Best practices in SMS customer care
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By mGage Did you know that 95% of people who had a…

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Digital Customer Engagement: 2020 buying trends revealed
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Online Live-Chat Systems, Self Service and VoC Programmes top the list of…

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5 Minutes With… Harriet Treadwell, Butternut Box
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In the latest instalment of our contact centre executive interview series, we…

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100