• Covid-19 – click here for the latest updates from Forum Events & Media Group Ltd

Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
SAVE THE DATE: Contact Centre & Customer Services Summit
960 640 Stuart O'Brien

The next Contact Centre & Customer Services Summit will take place on April 26th…

read more
INDUSTRY SPOTLIGHT: Infobip global cloud communications
917 611 Stuart O'Brien

Infobip is a global cloud communications platform that enables businesses to build…

read more
WHITE PAPER: How to launch a call deflection strategy
960 640 Guest Post

Download the RingCentral white paper on how to launch a call deflection…

read more
5 Minutes With…. Jabra EMEA North MD Nigel Dunn
960 640 Stuart O'Brien

In the latest instalment of our contact centre industry executive interview series,…

read more

For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100