Industry News - Contact Centre Summit

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Do you specialise in CRM for contact centres? We want to hear from you!

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By: Stuart O'Brien

20th November 2020

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Each month on Call Centres Briefing we’re shining the spotlight on a different part…

SAVE THE DATE: Contact Centre & Customer Services Summit

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By: Stuart O'Brien

20th November 2020

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The next Contact Centre & Customer Services Summit will take place on April 26th…

INDUSTRY SPOTLIGHT: Infobip global cloud communications

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By: Stuart O'Brien

20th November 2020

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Infobip is a global cloud communications platform that enables businesses to build…

The five common Contact Centre issues that can lead to losing customers

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By: Stuart O'Brien

20th November 2020

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By Jabra Here’s the bad news: there are five issues common to…

WHITE PAPER: How to launch a call deflection strategy

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By: Guest Post

6th November 2020

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Download the RingCentral white paper on how to launch a call deflection…

Learn from the best at next week’s Contact Centre & Customer Services Summit

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By: Stuart O'Brien

6th November 2020

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Alongside amazing webinar sessions, we can arrange for you to meet key…

5 Minutes With…. Jabra EMEA North MD Nigel Dunn

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By: Stuart O'Brien

6th November 2020

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In the latest instalment of our contact centre industry executive interview series,…

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