Industry News - Contact Centre Summit

Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

Take your place at the Contact Centre & Customer Services Summit

https://contactcentresummit.co.uk/wp-content/uploads/2018/08/Meeting-1.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 6th December 2019 9th December 2019

By: Stuart O'Brien

6th December 2019

0

If you’re free on April 27th & 28th join us at the Contact Centre…

Security IT Summit returns for summer 2020

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By: Stuart O'Brien

5th December 2019

0

Registration is now open for the summer 2020 Security IT Summit –…

Millennials and Gen Zs ‘driving digital-first customer experience’

https://contactcentresummit.co.uk/wp-content/uploads/2018/08/Britannic-AI.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 6th December 2019 9th December 2019

By: Stuart O'Brien

6th December 2019

0

The third annual 2019 NICE inContact Customer Experience (CX) Transformation Benchmark has detailed how…

AWARDS: The ECCCSA winners revealed

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By: Stuart O'Brien

6th December 2019

0

The European Contact Centre and Customer Service Awards, now in its 19th…

TTEC win 2 top awards at the 2019 ECCCSAs

https://contactcentresummit.co.uk/wp-content/uploads/2019/12/ECCCSA19-Outsourced-Contact-Centre-of-the-Year-Gold-TTEC-2.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 9th December 2019 9th December 2019

By: Stuart O'Brien

9th December 2019

0

TTEC has won 2 awards in recognition of delivering customer experience excellence…

British businesses battle sophisticated security threats with old tools and misplaced spend

https://contactcentresummit.co.uk/wp-content/uploads/2019/07/Cyber-Attack.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 25th November 2019 26th November 2019

By: Stuart O'Brien

25th November 2019

0

Only a quarter (25%) of business leaders across EMEA are confident in…

Sainsbury’s, M&S and more back Purple Tuesday customer service initiative

https://contactcentresummit.co.uk/wp-content/uploads/2019/11/Purple-Tuesday.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 12th November 2019 11th November 2019

By: Stuart O'Brien

12th November 2019

0

Sainsbury’s, M&S and Blakemore Retail are joining hundreds of other retailers today (12…

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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

Take your place at the Contact Centre & Customer Services Summit

Security IT Summit returns for summer 2020

Millennials and Gen Zs ‘driving digital-first customer experience’

AWARDS: The ECCCSA winners revealed

TTEC win 2 top awards at the 2019 ECCCSAs

British businesses battle sophisticated security threats with old tools and misplaced spend

Sainsbury’s, M&S and more back Purple Tuesday customer service initiative

More info