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European Contact Centre & Customer Service Awards 2023 – The winners unveiled

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By: Stuart O'Brien

27th November 2023

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The winners of this year’s European Contact Centre & Customer Service Awards…

DISPLAY BOARD MONTH: How to ensure a clear picture when it comes to choosing products and partners for you contact centre

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By: Stuart O'Brien

27th November 2023

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As we explored last time, display boards play a crucial role in…

Two thirds of digital experiences are damaged by outdated technology

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By: Stuart O'Brien

23rd November 2023

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Nearly two thirds (63%) of ‘digital experience’ professionals say their experiences are…

Do you specialise in CRM for contact centres? We want to hear from you!

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By: Stuart O'Brien

23rd November 2023

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Each month on Contact Centres Briefing we’re shining the spotlight on a…

Cloud and cyber threats pushing European IT spending to $1 trillion next year

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By: Stuart O'Brien

13th November 2023

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IT spending in Europe is projected to total $1.1 trillion in 2024,…

DISPLAY BOARD MONTH: Visualising success in the contact centre

https://contactcentresummit.co.uk/wp-content/uploads/2023/11/display-boards-sigmund-R401qwThw7w-unsplash.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 13th November 2023 28th November 2023

By: Stuart O'Brien

13th November 2023

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Efficient communication and data visualisation are pivotal in the day-to-day running of…

Contact Centre & Customer Services Summit: Here’s what you need to know

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By: Stuart O'Brien

9th November 2023

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The Contact Centre & Customer Services Summit is back once again in…

For more information on advertising in Briefing, please contact:

Mark Connell

Portfolio Sales Manager
m.connell@forumevents.co.uk
01992 374083

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

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