Industry News - Contact Centre Summit

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Digital Customer Engagement Summit – Everything you need to know

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By: Stuart O'Brien

27th March 2020

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Are you free on October 13th? Join 60 of your peers at…

Join us at the Contact Centre & Customer Services Summit this July

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By: Stuart O'Brien

27th March 2020

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There’s a free guest place reserved for you at the Contact Centre…

NICE release special home working solution in response to COVID-19

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By: Stuart O'Brien

27th March 2020

0

By NICE inContact We live in a world where the only constant…

Do you specialise in Automated Customer Satisfaction solutions? We want to hear from you!

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By: Stuart O'Brien

26th March 2020

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Each month on Call Centres Briefing we’re shining the spotlight on a different part…

Best practices in SMS customer care

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By: Guest Post

17th March 2020

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By mGage Did you know that 95% of people who had a…

Digital Customer Engagement: 2020 buying trends revealed

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By: Stuart O'Brien

17th March 2020

0

Online Live-Chat Systems, Self Service and VoC Programmes top the list of…

5 Minutes With… Harriet Treadwell, Butternut Box

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By: Stuart O'Brien

2nd March 2020

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In the latest instalment of our contact centre executive interview series, we…

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01992 374100

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