Industry News - Contact Centre Summit

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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

WEBINAR: Staff wellbeing and engagement in your contact centre: Why your business success depends on it

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By: Stuart O'Brien

25th May 2022

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Join MaxContact and CX & EX expert Natalie Calvert as we discuss…

Heralding the new age of the chatbot

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By: Guest Post

24th May 2022

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By James Stokes, Enterprise Team Lead UKI, Infobip When people think ‘robot’…

Do you specialise in Artificial Intelligence? We want to hear from you!

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By: Stuart O'Brien

17th May 2022

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Each month on Contact Centres Briefing we’re shining the spotlight on a different part…

UK businesses experience up to five security incidents each year

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By: Stuart O'Brien

16th May 2022

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Attackers are seizing on vulnerabilities in hybrid working environments, creating more work…

Technology ‘increases employee inclusion’ in hybrid work

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By: Stuart O'Brien

16th May 2022

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In a world where 60% of employees say a hybrid work model…

Register now for September’s Contact Centre & Customer Services Summit

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By: Stuart O'Brien

13th May 2022

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Following on from April’s successful event, we’d like to invite you to…

A third of workers think their jobs are at risk from automation

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By: Stuart O'Brien

3rd May 2022

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New research has found that one in three (37%) employees consider their…

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Gayle Buckland
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01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

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