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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
  • Digital Customer Engagment
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
WEBINAR REWIND: The future of AI in the contact centre
300 250 Stuart O'Brien

Don’t worry if you missed last week’s insightful webinar about the future…

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Students encouraged to consider a career working with data
960 640 Stuart O'Brien

Misperceptions about qualification and skill requirements are hindering UK students from pursuing…

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Talk Desk
5 Minutes With… TalkDesk’s Jay Gupta
960 640 Stuart O'Brien

In the latest instalment of our contact sector industry executive interview series…

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WEBINAR: The future of AI in the contact centre
960 640 Stuart O'Brien

Tuesday, September 14, 2021, 10 a.m. BST Join talkdesk for a virtual…

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Reinventing failure demand to revitalise contact centres
960 640 Guest Post

By Suzette Meadows, Lead Consultant, Contact Centre/Unified Communications, Exponential-e Contact centres aren’t…

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Gayle Buckland
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01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100