Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
One-Third of interactions with GenAI services will use action models & autonomous agents for task completion
960 640 Stuart O'Brien

One-third of interactions with generative AI (GenAI) services will use action models…

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GUIDE: How to use AI to personalise customer service
960 640 Guest Post

You may be looking to scale your customer service with AI, but…

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Planning Guide 2024: Customer Experience
960 640 Stuart O'Brien

71% of CX leaders plan to invest in tech to elevate customer…

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For more information on Briefing editorial, please contact:

Stuart O’Brien
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01992 374100