Industry News - Contact Centre Summit

Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

WHITEPAPER: The best call deflection tactics to reduce calls into the contact centre

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26th May 2020

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IMImobile’s new white paper looks at how digital messaging channels enable proactive…

Why VPN is a poor choice for enabling a remote call center staff

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By: Guest Post

22nd May 2020

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By Steve Bell, TalkDesk In my previous blog, I stressed the importance…

WEBINAR REWIND: How Different is Contact Centre Reporting for Asynchronous Teams vs Synchronous Teams?

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By: Stuart O'Brien

22nd May 2020

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The latest instalment of Sparkcentral’s Digital Masterclass 2020 webinar series looked at…

WEBINAR REWIND: How & Why Leading Organisations Are Accelerating Their Automation Plans

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By: Stuart O'Brien

22nd May 2020

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Last week the experts at Ember Group hosted an essential webinar exploring…

Tune in for the final webinar of Sparkcentral’s Digital MasterClass 2020

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By: Stuart O'Brien

22nd May 2020

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You have one last chance to join Sparkcentral’s Digital Masterclass: Check in…

Upcoming Vendorcom events for cards & payments professionals – Register today!

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By: Stuart O'Brien

21st May 2020

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If you’re in payments and interested to not only keep abreast of…

Do you specialise in Artificial Intelligence for contact centres? We want to hear from you!

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By: Stuart O'Brien

21st May 2020

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Each month on Call Centres Briefing we’re shining the spotlight on a different part…

For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

WHITEPAPER: The best call deflection tactics to reduce calls into the contact centre

Why VPN is a poor choice for enabling a remote call center staff

WEBINAR REWIND: How Different is Contact Centre Reporting for Asynchronous Teams vs Synchronous Teams?

WEBINAR REWIND: How & Why Leading Organisations Are Accelerating Their Automation Plans

Tune in for the final webinar of Sparkcentral’s Digital MasterClass 2020

Upcoming Vendorcom events for cards & payments professionals – Register today!

Do you specialise in Artificial Intelligence for contact centres? We want to hear from you!

More info