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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
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5 Minutes With… Davies Group’s Leon Boland
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In the latest instalment of our contact centre industry executive interview series,…

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Take the first-ever customer service speed test
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By Freshworks Freshworks analyzed 107 million support interactions and it emerged that…

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Lower Costs and Improve Customer Service with Text Messaging
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By mGage When it comes to customer service, consumers expect speed, convenience,…

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INDUSTRY SPOTLIGHT: Stella Connect
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Stella Connect is the customer feedback and quality management platform built specifically…

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10 Free Contact Centre Homeworking Technology Health Checks To Be Won
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What’s been your biggest contact centre work-from-home (WFH) technology challenge during lockdown? …

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100