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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
NICE CX Excellence Awards 2020 – Winners revealed
960 640 Stuart O'Brien

NICE has announced the winners of its CX Excellence Awards 2020, with…

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Call Centre Management – Getting it right from the start
960 640 Stuart O'Brien

By Simon Black, CEO, Awaken Intelligence We all know how having a great…

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WEBINAR: 3-Step Guide to Scaling your Business using AI
960 640 Guest Post

Deploying AI in Contact Centres for rapid on-boarding of new business By…

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Fast call centre analytics ‘vital’ in the new WFH normal
960 640 Stuart O'Brien

The immediate provision of accurate speech analytics is becoming increasingly vital as…

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01992 374100