Industry News - Contact Centre Summit

Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

Learn from the best at the Contact Centre & Customer Services Summit

https://contactcentresummit.co.uk/wp-content/uploads/2019/02/Meeting-3.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 5th March 2021 5th March 2021

By: Stuart O'Brien

5th March 2021

0

Your virtual pass to next month’s virtual Contact Centre & Customer Services…

BT commits long-term future to Plymouth contact centre

https://contactcentresummit.co.uk/wp-content/uploads/2021/02/BT-3.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 22nd February 2021 22nd February 2021

By: Stuart O'Brien

22nd February 2021

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The EE contact centre in Plymouth is set for a multi-million refurbishment…

Bot Revolution to Permanent WFH: What 2021 Has in Store for CX

https://contactcentresummit.co.uk/wp-content/uploads/2021/03/Content-Guru-Mar-9th-2.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 5th March 2021 5th March 2021

By: Stuart O'Brien

5th March 2021

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By Content Guru In the contact centre industry, looking backwards can often…

How Analytics Can Help You Deliver Superior Customer Service

https://contactcentresummit.co.uk/wp-content/uploads/2021/02/NICE-Feb-23rd-how-analytics-960x640-1.jpg 960 640 Lauren Maschio Lauren Maschio https://contactcentresummit.co.uk/wp-content/uploads/2020/10/Lauren-Maschio.jpg 19th February 2021 19th February 2021

By: Lauren Maschio

19th February 2021

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Lauren Maschio, Product Marketing Manager, NICE Consumers today expect world-class customer experiences,…

The new collaborative contact centre

https://contactcentresummit.co.uk/wp-content/themes/osmosis/images/empty/thumbnail.jpg 150 150 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 5th March 2021 5th March 2021

By: Stuart O'Brien

5th March 2021

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By EveryCloud Building a collaborative contact centre has never been so important,…

5 Minutes With… Erik Delorey, Empirix

https://contactcentresummit.co.uk/wp-content/uploads/2021/03/Empirix-Mar-9th-2.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 5th March 2021 5th March 2021

By: Stuart O'Brien

5th March 2021

0

In the latest instalment of our contact centre industry executive interview series,…

CALL FOR SPEAKERS! Would you like to talk at the Contact Centre & Customer Services Summit?

https://contactcentresummit.co.uk/wp-content/uploads/2021/02/Conference.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 19th February 2021 22nd February 2021

By: Stuart O'Brien

19th February 2021

0

We’re looking for contact centre industry thought-leaders to share their knowledge at…

For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

Tweets by @CallCentreCSSum

Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

Learn from the best at the Contact Centre & Customer Services Summit

BT commits long-term future to Plymouth contact centre

Bot Revolution to Permanent WFH: What 2021 Has in Store for CX

How Analytics Can Help You Deliver Superior Customer Service

The new collaborative contact centre

5 Minutes With… Erik Delorey, Empirix

CALL FOR SPEAKERS! Would you like to talk at the Contact Centre & Customer Services Summit?

More info