Industry News - Contact Centre Summit

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Contact Centre & Customer Services Summit – What you need to know

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By: Stuart O'Brien

17th January 2020

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Are you free on April 27th & 28th? Would like to join…

Do you specialise in Analytics for Contact Centres? We want to hear from you!

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By: Stuart O'Brien

16th January 2020

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Each month on Call Centres Briefing we’re shining the spotlight on a different part…

If you’re selling to Generation Z, pick up the phone

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By: Stuart O'Brien

17th January 2020

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A survey of British shoppers has found that a majority of people…

Tech set to ease CX frustrations in 2020

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By: Stuart O'Brien

6th January 2020

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Three key issues – taking advantage of Conversational User Interfaces, ensuring effective…

What’s on your CX agenda for 2020?

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By: Stuart O'Brien

20th January 2020

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From hyper-personalisation to voice search, Nali Giliana, Vice President of Digital Experience…

Brexit ‘to widen tech gap between agile businesses and those that will struggle’

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By: Stuart O'Brien

20th January 2020

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British business leaders do not believe their companies are fully up to…

Top 3 predictions for contact centres in 2020

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By: Stuart O'Brien

6th January 2020

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Rapid change in the contact industry may seem overwhelming but a great…

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Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

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