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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
  • CCMA
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Text messaging is changing the way we communicate
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By mGage Long ago, when streets still had pay phones, and every…

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Customer experience solutions: 2021 buying trends revealed
960 640 Stuart O'Brien

Agent Coaching & Monitoring, Customer Insight and Staff Incentives top the list…

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WEBINAR REWIND: How AI is delivering a new generation of CX Analytics
960 640 Stuart O'Brien

Don’t worry if you missed TalkDesk’s recent webinar – You can now…

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Gayle Buckland
Portfolio Sales Manager
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100