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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
SMS Surveys – vital to gathering valuable customer feedback
960 640 Stuart O'Brien

By mGage For businesses looking to continually improve their customer service and…

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Everything you should know about customer experience mapping
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By Simon Black, CEO, Awaken Intelligence Having the right people, the right…

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WEBINAR: Adapting to the changing business environment; the role people, platforms & partners play in your future operating model
960 640 Stuart O'Brien

Thursday, July 23rd 2020 2.00 pm (BST) / 9.00 am (EDT) Register…

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Improving Contact Centre Performance with Mobile Messaging
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By mGage With 89% of consumers willing to switch to a competitor…

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RPA: A key factor driving success in the COVID-19 era  
960 640 Catherine Gurwitz

By Catherine Gurwitz (pictured), Product Marketing Manager, NICE Organizations around the world…

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100