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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
  • CCMA
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
Text messaging is changing the way we communicate
960 640 Guest Post

By mGage Long ago, when streets still had pay phones, and every…

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Freshworks
medallia
Customer experience solutions: 2021 buying trends revealed
960 640 Stuart O'Brien

Agent Coaching & Monitoring, Customer Insight and Staff Incentives top the list…

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WEBINAR REWIND: How AI is delivering a new generation of CX Analytics
960 640 Stuart O'Brien

Don’t worry if you missed TalkDesk’s recent webinar – You can now…

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100