Industry News - Contact Centre Summit

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NICE CX Excellence Awards 2020 – Winners revealed

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By: Stuart O'Brien

14th September 2020

0

NICE has announced the winners of its CX Excellence Awards 2020, with…

Call Centre Management – Getting it right from the start

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By: Stuart O'Brien

11th September 2020

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By Simon Black, CEO, Awaken Intelligence We all know how having a great…

Register today for November’s Contact Centre & Customer Services Summit

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By: Stuart O'Brien

11th September 2020

0

You can now secure your free pass to our 2nd hybrid Contact Centre &…

WEBINAR: 3-Step Guide to Scaling your Business using AI

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By: Guest Post

28th August 2020

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Deploying AI in Contact Centres for rapid on-boarding of new business By…

Contact Centre & Customer Services Summit – Two weeks to go!

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By: Stuart O'Brien

28th August 2020

0

There’s still time to secure a guest pass for the virtual Contact…

Meet with Diabolocom at the Contact Centre & Customer Services Summit!

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By: Guest Post

28th August 2020

0

There’s only a few weeks left until the Contact Centre & Customer Services…

Fast call centre analytics ‘vital’ in the new WFH normal

https://contactcentresummit.co.uk/wp-content/uploads/2020/08/Avoira-will-showcase-the-AI-powered-Xdroid-contact-centre-solution-at-Contact-Centre-Customer-Service-Summit-2.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 27th August 2020 15th September 2020

By: Stuart O'Brien

27th August 2020

0

The immediate provision of accurate speech analytics is becoming increasingly vital as…

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01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

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