Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
If you’re selling to Generation Z, pick up the phone
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A survey of British shoppers has found that a majority of people…

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Tech set to ease CX frustrations in 2020
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Three key issues – taking advantage of Conversational User Interfaces, ensuring effective…

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What’s on your CX agenda for 2020?
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From hyper-personalisation to voice search, Nali Giliana, Vice President of Digital Experience…

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Top 3 predictions for contact centres in 2020
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Rapid change in the contact industry may seem overwhelming but a great…

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For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100