Industry News - Contact Centre Summit

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Goodbye. And hello! Contact Centre & Customer Services Summit

https://contactcentresummit.co.uk/wp-content/uploads/2018/08/Meeting-1.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 11th October 2019 11th October 2019

By: Stuart O'Brien

11th October 2019

0

We’ve just closed the doors on another super successful Contact Centre &…

eTailing Summit: Get ahead in eCommerce

https://contactcentresummit.co.uk/wp-content/uploads/2019/02/Meeting-3.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 10th October 2019 11th October 2019

By: Stuart O'Brien

10th October 2019

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Would you like to join us at the eTailing Summit as our guest? It…

Brits ‘divided’ on AI Virtual Assistant security

https://contactcentresummit.co.uk/wp-content/uploads/2019/10/Virtual-Assistant.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 14th October 2019 14th October 2019

By: Stuart O'Brien

14th October 2019

0

British consumers are deeply divided in their opinion of using virtual assistants via…

Artificial Intelligence: friend or foe? Seven ways to turn your agents into superheroes

https://contactcentresummit.co.uk/wp-content/uploads/2018/08/Britannic-AI.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 1st October 2019 15th October 2019

By: Stuart O'Brien

1st October 2019

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Far from replacing people, artificial intelligence (AI) has the power to enhance…

Majority of UK workforce lacks basic cyber security training

https://contactcentresummit.co.uk/wp-content/uploads/2019/07/Cyber-Attack.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 14th October 2019 14th October 2019

By: Stuart O'Brien

14th October 2019

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Seventy-seven per cent of UK workers admit that they have never received…

Blended human and digital customer service tops investment focus for retailers

https://contactcentresummit.co.uk/wp-content/uploads/2019/10/Digital-Customer-Service.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 14th October 2019 14th October 2019

By: Stuart O'Brien

14th October 2019

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Capabilities that bridge the online/offline customer experience gap prove a key investment focus for UK retailers…

Mistakes employers make with Gen Z and how to avoid them

https://contactcentresummit.co.uk/wp-content/uploads/2019/09/Gen-Z.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 30th September 2019 1st October 2019

By: Stuart O'Brien

30th September 2019

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Generation Z are the cohort employers have least experience of, and so…

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01992 374063

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01992 374100

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