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Contact Centres Briefing is a digital platform providing news and analysis
from the worlds of call centres & customer care
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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.
BT commits long-term future to Plymouth contact centre
960 640 Stuart O'Brien

The EE contact centre in Plymouth is set for a multi-million refurbishment…

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Bot Revolution to Permanent WFH: What 2021 Has in Store for CX
960 640 Stuart O'Brien

By Content Guru In the contact centre industry, looking backwards can often…

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How Analytics Can Help You Deliver Superior Customer Service
960 640 Lauren Maschio

Lauren Maschio, Product Marketing Manager, NICE Consumers today expect world-class customer experiences,…

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The new collaborative contact centre
150 150 Stuart O'Brien

By EveryCloud Building a collaborative contact centre has never been so important,…

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5 Minutes With… Erik Delorey, Empirix
960 640 Stuart O'Brien

In the latest instalment of our contact centre industry executive interview series,…

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Gayle Buckland
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01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
01992 374100