Industry News - Contact Centre Summit

Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

The Silver Lining: How the pandemic has inspired innovation throughout the contact centre industry

https://contactcentresummit.co.uk/wp-content/uploads/2020/08/corona.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 13th August 2020 13th August 2020

By: Stuart O'Brien

13th August 2020

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By Jil Maassen, Lead Strategy Consultant, Optimizely There has been significant pressure…

SMS Surveys – vital to gathering valuable customer feedback

https://contactcentresummit.co.uk/wp-content/uploads/2020/08/mGage-Aug-18t.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 13th August 2020 13th August 2020

By: Stuart O'Brien

13th August 2020

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By mGage For businesses looking to continually improve their customer service and…

Contact Centre & Customer Services Summit – Just one month to go!

https://contactcentresummit.co.uk/wp-content/themes/osmosis/images/empty/thumbnail.jpg 150 150 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 14th August 2020 13th August 2020

By: Stuart O'Brien

14th August 2020

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We have a guest pass on hold for you at next month’s virtual…

Everything you should know about customer experience mapping

https://contactcentresummit.co.uk/wp-content/uploads/2019/02/Technology.jpg 960 640 Guest Post Guest Post https://secure.gravatar.com/avatar/abb249055208c7af4d35568e422dfd63?s=96&d=mm&r=g 3rd August 2020 4th August 2020

By: Guest Post

3rd August 2020

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By Simon Black, CEO, Awaken Intelligence Having the right people, the right…

WEBINAR: Adapting to the changing business environment; the role people, platforms & partners play in your future operating model

https://contactcentresummit.co.uk/wp-content/uploads/2020/07/Ember-Adapting-your-operating-model-Webinar.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/81af0597d5c9bfe2231f1397b411745a?s=96&d=mm&r=g 20th July 2020 4th August 2020

By: Stuart O'Brien

20th July 2020

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Thursday, July 23rd 2020 2.00 pm (BST) / 9.00 am (EDT) Register…

Improving Contact Centre Performance with Mobile Messaging

https://contactcentresummit.co.uk/wp-content/uploads/2020/07/mgage-Header.jpg 960 640 Guest Post Guest Post https://secure.gravatar.com/avatar/abb249055208c7af4d35568e422dfd63?s=96&d=mm&r=g 20th July 2020 4th August 2020

By: Guest Post

20th July 2020

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By mGage With 89% of consumers willing to switch to a competitor…

RPA: A key factor driving success in the COVID-19 era

https://contactcentresummit.co.uk/wp-content/uploads/2020/07/NICE-July-21st-2.jpg 960 640 Catherine Gurwitz Catherine Gurwitz https://contactcentresummit.co.uk/wp-content/uploads/2020/07/Catherine-Gurwitz-Circ-DP.png 17th July 2020 4th August 2020

By: Catherine Gurwitz

17th July 2020

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By Catherine Gurwitz (pictured), Product Marketing Manager, NICE Organizations around the world…

For more information on advertising in Briefing, please contact:

Gayle Buckland
Portfolio Sales Manager
g.buckland@forumevents.co.uk
01992 374063

For more information on Briefing editorial, please contact:

Stuart O’Brien
Editor
stuart.obrien@mimrammedia.com
01992 374100

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Born out of the success of our existing and ever-growing events portfolio, Contact Centres Briefing delivers the latest industry news, recruitment opportunities and event information directly to your inbox and browser.

The Silver Lining: How the pandemic has inspired innovation throughout the contact centre industry

SMS Surveys – vital to gathering valuable customer feedback

Contact Centre & Customer Services Summit – Just one month to go!

Everything you should know about customer experience mapping

WEBINAR: Adapting to the changing business environment; the role people, platforms & partners play in your future operating model

Improving Contact Centre Performance with Mobile Messaging

RPA: A key factor driving success in the COVID-19 era

More info