Giosg Interaction Designer makes it easy for everyone to build and publish interactive content
Online customer engagement software provider Giosg introduces Interaction Designer, a new tool that enables companies to easily create and publish interactive content without coding. Users can build different interactive elements to engage and reach out to their website visitors or customers. “In such a dynamic and fast-paced world in order to succeed, businesses should be […]
Centralized or de-centralized WFM: 5 ways to strike the perfect balance
New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations… In the past, workforce planning was often managed by local teams out in the field. However, […]
INDUSTRY SPOTLIGHT: SmartScribe
Fusion’s plug ‘n’ play application SmartScribe® shines a light in minutes on your customer interactions. Find out how. SmartScribe® from Fusion. Switch the lights on in minutes and learn what’s really going on between your agents and your customers. SmartScribe® is easy to deploy and brings relevant analytics from the get-go. Use your call and […]
Introducing ERROL – The fun way to embed Learning & Knowledge
Ember Real Results Online Learning Platform (Errol Owl) is a unique tool designed to increase the effectiveness of your learning solutions. It provides an easy and enjoyable way to follow up on learning and help identify further knowledge gaps that can be plugged by further learning or through coaching… For more information, visit: https://www.emberrealresults.com/our-solutions/learning-retention/errol/
The Virtual Agent: Finding the balance between man and machine
It’s no secret that AI technologies are taking the customer service and contact centre industry by storm. After all, the idea of replacing expensive staff with comprehensive automation can represent an all-too-tempting opportunity for contact centre cost-cutting. Suddenly, a future where customers interact solely with emotionless corporate robots, with no option for compassionate human conversation, […]
4 reasons you need live chat today
The implementation of live chat, chatbots and virtual assistants has grown exponentially. In fact, it has become the most popular channel for adults, with 75% saying they prefer queries to be handled via live chat. We, at giosg, have put together a few key reasons why you should implement live chat today: Efficiency! Live chat […]