Handling dramatic surges in contact volume
Because time is precious and we know that our clients cannot always be there to answer the phone. Woven offer a host of tailored call handling services that enable businesses large and small to capture every opportunity. Our bureau service, Woven with You, provides a seamless extension of our clients business, allowing them to focus […]
Contact Centre & Customer Services Summit: Join us for fast-paced and productive meetings!
The Contact Centre & Customer Services Summit is taking place on the 24th and 25th of April next year, enabling you to explore the latest insights and innovations via matched meetings with leading suppliers. Your free pass includes; · A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers · A seat at our […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions and […]
You’re invited to the Contact Centre & Customer Services Summit
We would like to invite you to the next bi-annual Contact Centre & Customer Services Summit, which is taking place on the 24th and 25th of April at the Radisson Hotel and Conference Center Heathrow London. This intimate two-day event allows you to explore the latest insights and innovations. Your free pass includes; · A […]
Digital customer engagement solutions: 2022/23 buying trends revealed
Live Chat, AI Applications and Self-Service top the list of solutions the UK’s leading customer engagement professionals are sourcing in 2022/23. The findings have been revealed ahead of this week’s Digital Customer Engagement Summit, which takes place on October 20th. Delegates registering to attend the event have been asked which areas they needed to invest […]
Digital Customer Engagement Summit: Final call for delegates
Are you free on the 20th October? The Digital Customer Engagement Summit (in London) is an exclusive invitation-only event – which brings together senior digital customer and UX professionals. There are only TWO places remaining – book here. Your attendance is entirely free and includes: A personalised itinerary of relaxed 1-2-1 meetings with industry solution providers to help with […]
Do you specialise in Display Boards for Contact Centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in November we’re focusing on Display Boards. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Display Boards […]
Less than 10% of CFOs plan to decrease customer service spending in the next year
Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. “In response to inflation, supply chain disruptions, and a tight labor market, CFOs […]
The Cloud – Debunking the myth
Cloud technology is not just for big business. While the costs, including implementation, may have pushed cloud solutions out of the investment scope of many small to medium sized companies in the past, that is no longer the case. Cloud technologies are now ubiquitous and affordable. The flexibility and cost model provides businesses of any […]
Consumers judge brands based on customer service, but contact centre employees aren’t being empowered
Both consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on whether consumers stay loyal to a brand. And a vast majority (88%) of contact center managers also agree that brand perception directly impacts overall company revenue. When positive customer experience (CX) interactions boost loyalty, revenue follows. Calabrio has […]