Live Chat, AI Applications and Self-Service top the list of solutions the UK’s leading customer engagement professionals are sourcing in 2022/23.

The findings have been revealed ahead of this week’s Digital Customer Engagement Summit, which takes place on October 20th.

Delegates registering to attend the event have been asked which areas they needed to invest in during 2022 and beyond.

A significant 47% are looking to invest in Live Chat, with 38% sourcing AI Applications and the same percentage on the hint for Self-Service solutions.

Just behind were Social Media Monitoring, Case Management and Multichannel Survey Tools.

Top products & solutions being sourced by delegates at the Digital Customer Engagement Summit (Top 10):

Online Live Chat Systems
AI Applications
Self-Service
Social Media Monitoring
Case Management
Multichannel Survey Tools
Unified Communications
Business Intelligence
Predictive Routing
Text Analysis

To find out more about the Digital Customer Engagement Summit, visit https://digitalcustomerengagement.co.uk.