Contact Center & Customer Services Summit: Everything you need to know about next month’s virtual event!
Here is everything you need to know for your pass at next month’s virtual Summit – including a short overview video of how the day will run here. As we have mentioned before, your complimentary pass is entirely flexible and allows you to attend for a half or full day – you can confirm how you would like to attend here. […]
WEBINAR REWIND: 3-Step Guide To Scaling Your Business Using AI
Don’t worry if you missed KantanMT’s recent webinar giving insight into scaling your business using AI – You can now re-watch the entire session online! One of the most significant challenges, faced by the contact centres industry is on-boarding new territories and customers. Many contact centre managers will way say it takes too long, it’s expensive, […]
Half of UK workers say employer not prepared for a second wave of COVID-19
In a sweeping survey of employees and business leaders across 11 nations, The Workforce Institute at UKG (Ultimate Kronos Group) found only a fraction of employees (20%) felt their organisation met their needs during the initial months of the COVID-19 pandemic. But there is a silver lining: a third of employees globally (33%) say they trust their employer […]
Do you specialise in Web Self Service or Chat? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in October we’re focusing on Web Self Service/Chat solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
November’s Contact Centre & Customer Services Summit is now VIRTUAL!
The Contact Centre & Customer Services Summit will now take place as a VIRTUAL event on 16th November 2020. Your free virtual pass will still offer all the same benefits, as the live event. The Summit will bring you together with top industry suppliers for business collaboration. Benefits include; Prepare for every eventuality – We can build you a bespoke 1-2-1 itinerary […]
NICE CX Excellence Awards 2020 – Winners revealed
NICE has announced the winners of its CX Excellence Awards 2020, with inning organisations honoured for leveraging innovation to drive exceptional customer and employee experiences and improve the bottom line. The 16 award winners across five categories will be recognised at Interactions Live, NICE’s first-ever virtual conference highlighting the path to uncompromising customer service via […]
Call Centre Management – Getting it right from the start
By Simon Black, CEO, Awaken Intelligence We all know how having a great contact centre manager can make the world of difference to managing your team of agents and delivering outstanding campaigns. However, with the news that Oracle, alone, sent more than 100,000 customer service agents home to work, how can you ensure that you’re still delivering […]
Register today for November’s Contact Centre & Customer Services Summit
You can now secure your free pass to our 2nd hybrid Contact Centre & Customer Services Summit, taking place on the 16th & 17th November at the Radisson Blu Hotel, London Stansted. Register today for these amazing benefits: Complimentary overnight accommodation, including all meals and refreshments throughout. A personalised itinerary of relaxed meetings (social distanced with Perspex screen) designed […]
Contact Centre & Customer Services Summit – Two weeks to go!
There’s still time to secure a guest pass for the virtual Contact Centre & Customer Services Summit, which is taking place on the 14th September. Your place is entirely free and includes access to live webinar sessions and a personalised itinerary of relaxed 1-2-1 meetings with budget-saving suppliers who match your needs for upcoming projects. There is no […]
Fast call centre analytics ‘vital’ in the new WFH normal
The immediate provision of accurate speech analytics is becoming increasingly vital as contact centres increasingly look to maintain work from home (WFH) operational models. That’s the view of leading call centre solution provider Avoira, which is anticipating heightened interest in the technology from delegates attending the virtual Contact Centre & Customer Service Summit. The company […]
