Join us at the Contact Centre & Customer Services Summit this September!
Register now for your complimentary guest pass to our Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking. Join us entirely for free and enjoy benefits such as; – […]
WEBINAR: How AI is delivering a new generation of CX Analytics
Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI […]
Digital Customer Engagement Summit: Secure your place today!
October’s Digital Customer Engagement Summit Summit is going ahead as planned – Make sure you register your place! The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; – Plenty of space as the venue be running at […]
Do you specialise in Virtual Contact Centre solutions? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focusing on Virtual Contact Centre solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Join us at the Digital Customer Engagement Summit this October!
Good news! This October’s Digital Customer Engagement Summit Summit is still going ahead as planned and we cannot wait to see you in person! The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; – Plenty of space as […]
Virtual Experience – Brilliant CX begins here
Sign-up for CXNow, a Sabio content streaming series that focuses on the issues that drive brilliant customer experiences. We’ll show you a world where all repetitive and predictable tasks are handled by tech and processes that empower your teams to build more human customer connections, how the rise of the machines has super-boosted the potential of […]
Digital Customer Engagement Summit: Book your delegate place today!
As a professional within the customer engagement sector, we’d like to invite you to a small niche event that we’re hosting on the 13th October at Hilton London Canary Wharf. I understand that your time is precious and extremely limited – the Digital Customer Engagement Summit can save you time by allowing you to connect and network […]
SAVE THE DATE: Contact Centre & Customer Services Summit
You can now register for your complimentary guest pass to our hybrid Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking. Join us entirely for free and enjoy benefits […]
ON Festival: A people-first celebration – Register today!
ON Festival by Freshworks will host an exciting line-up of speakers who have pioneered the values that put people first in business. Coupled together with world-class entertainment, this event will leave you feeling energised, inspired and entertained. Together with over 5,000 business leaders from across Europe, ON Festival will explore the role you and your […]
Cyber Security: Data ‘re’-assurance in the age of GDPR
How do organisations know their data is secure? And how can companies ensure that a network breach won’t result in a loss of sensitive data? The consequences of a data breach are potentially disastrous for any organisation, so companies need to be reassured that their data is secure at all times in line with any […]