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  • WEBINAR: How AI is delivering a new generation of CX Analytics

    960 640 Stuart O'Brien

    Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI technology?

    Join Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, LLC, and Rob Peterson, Head of CX Strategy at Talkdesk, as they pull back the curtain on the analytics “black box” and introduce a vision to measure technology as a leading indicator of exceptional CX and business outcomes.

    Speakers:
    Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics
    Rob Peterson, Global Head, CX Strategy and Value Consulting at Talkdesk

    Date: Wednesday, July 14, 10 a.m. PT | 1 p.m. ET | 6 p.m. BST

    Click Here To Register

    Can’t join us at 10 a.m. PT? Sign up for our session on July 15, 10 a.m. BST

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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