Do you specialise in Knowledge Management for call centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focusing on Knowledge Management solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge […]
Puzzel ranks top 3 among Frost & Sullivan’s European CCaaS providers
Puzzel has been ranked in the top 3 for European CCaaS providers for 2020 by Frost & Sullivan, highlighted for their innovative products, and the vigour with which they embrace new technology and megatrends. Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need […]
Contact Centre & Customer Services Summit – Just one month to go!
We have a guest pass on hold for you at next month’s virtual Contact Centre & Customer Services Summit on the 14th September. Your place is entirely free and includes access to live webinar sessions and a personalised itinerary of relaxed 1-2-1 meetings with budget-saving suppliers who match your needs for upcoming projects. There is no hard sell at […]
The Silver Lining: How the pandemic has inspired innovation throughout the contact centre industry
By Jil Maassen, Lead Strategy Consultant, Optimizely There has been significant pressure on the contact centre industry throughout the pandemic. Unprecedented demand has been met by a dwindling office based workforce, and it is unlikely we will see a fully populated calling floor for some time yet. However, these difficult circumstances have produced insights and […]
SMS Surveys – Vital to gathering valuable customer feedback
By mGage For businesses looking to continually improve their customer service and experience, the need for thorough feedback cannot be underestimated. Without a true indicator or picture of the consumer experience, there is no way organisations can ensure that they are supplying the best service possible. Hence, SMS surveys are a vital tool in the […]
WEBINAR REWIND: The role people, platforms & partners play in your future operating model
If you missed last week’s Ember webinar don’t worry – You can now rewatch the entire session online! The economic outlook will test organisations like never before. With consumer confidence and spending devastated and constraints on our way of life likely to continue for a considerable period, the challenges are clear. Against this gloomy economic […]
The Contact Centre & Customer Services Summit has gone VIRTUAL!
Due to the recent updates from the government, we have made the decision to bring you our unique Summit virtually – bringing the industry’s leading buyers and suppliers together for business collaboration. Still forming the same concept, your free virtual place includes: LIVE Seminars – Attend LIVE topical seminar sessions led by industry thought leaders and gain access to additional industry webinars. […]
WEBINAR: Adapting to the changing business environment; the role people, platforms & partners play in your future operating model
Thursday, July 23rd 2020 2.00 pm (BST) / 9.00 am (EDT) Register Here The economic outlook will test organisations like never before. With consumer confidence and spending devastated and constraints on our way of life likely to continue for a considerable period, the challenges are clear. Against this gloomy economic backdrop, many organisations are fighting […]
Attend the Contact Centre & Customer Services Summit virtually
Have you secured your place at the upcoming Contact Centre & Customer Services Summit? This event is now virtual, so you can attend remotely via a video link! 14th September – RSVP here to secure your place. The Contact Centre & Customer Services Summit is a highly focused event that brings the industry together for virtual business […]
Do you specialise in contact centre Training & Development? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in August we’re focusing on Training & Development solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
