The multinational customer technology company, Avaya, has been appointed by one of the world’s largest air services providers, dnata to become a strategic technology partner and develop its existing customer service digital transformation strategy.
Avaya Private Cloud Services (APCS) will provide a ‘complete customer experience transformation solution’ to the parent company of Hogg Robinson and Travel Republic; creating a ‘personalised and seamless’ experience for partners and customers to communicate across all available platforms in the customer journey.
dnata, which is a member of the Emirates Group, operates across six continents; provides 18 UK airports with handling services and manages 400,000 tonnes of cargo every year in the country.
President of Avaya International, Nidal Abou-Ltaif, said: “Avaya is proud to have been selected by dnata as provider of choice for this global customer experience platform. By working closely with dnata, we will be able to support them in their objective of delivering a world-class customer experience.”
He continued: “This is the perfect demonstration of the strength of our cloud services offerings and how we can help enterprises achieve their digital transformation goals. We look forward to strengthening this partnership with dnata over the next five years and moving forward with them to deliver the business outcomes they are looking for.”
Avaya claims that dnata will benefit from a ‘substantial competitive advantage’ by delivering a higher benchmark for travel to compare with, not only for its customers, but also for its agents worldwide.
Learn more about Avaya’s products and services here
To find out more about dnata, click here