Call Centre & Customer Services Summit – Last few places!
Time is running out to secure the remaining complimentary VIP delegate spaces and supplier stands at the Call Centre & Customer Services Summit, which takes place on September 17th& 18that the Hilton Manchester Deansgate. The Summit is a highly-focused event that brings customer care professionals together for one-to-one business meetings, interactive seminars and valuable networking […]
GUEST BLOG: The foundational pillars of omnichannel success
By IFS | mplsystems Many organisations want to provide an omnichannel experience, but few are actually doing it well consistently. If you’re a contact centre leader who’s been challenged with leading the omnichannel charge, you’re probably wondering what it takes to make, or break, a successful program. More importantly, what are the components necessary for […]
