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  • Call Centre & Customer Services Summit – Last few places!

    960 640 Stuart O'Brien

    Time is running out to secure the remaining complimentary VIP delegate spaces and supplier stands at the Call Centre & Customer Services Summit, which takes place on September 17th& 18that the Hilton Manchester Deansgate.

    The Summit is a highly-focused event that brings customer care professionals together for one-to-one business meetings, interactive seminars and valuable networking opportunities.

    Over two days delegates will meet with credible suppliers who will be able to talk through projects, concerns and obstacles, offering the best advice as well cost saving solutions.

    Confirmed suppliers include 8×8, Arise, Aspect, Capgemini, Ctalk, Genesys, IFS mplsystems, Inisoft/KURA, LogMein, Mary Gober, Natterbox, Noble Systems, Performance Telecom, Plantronics, Pole To Win, Premier CX, Puzzel, QuickScripts, Synthetix, The Contact Centre, Tao Leadership, Transversal and more.

    Confirmed delegates include representatives from Apello, Anglian Home Improvements, Bet Victor, Barclays Bank, British Airways, Capita, Co-Op Bank, Environment Agency, NHS Ambulance Service, Financial Times, Legal & General, London Borough of Hounslow, Ocado, Santander, Shop Direct, The Hut Group, Virgin Holidays, Whirlpool and more.

    Delegates will also learn about the latest customer care trends in educational seminar sessions led by some of the industry’s leading lights, including a keynote from Philip Cripps, Chief Executive at Thameside International, addressing how you can attract and retain employees using more effective communication. Other sessions include:-

    Is The Voice In Customer Contact Centres Dead?

    Nicola Collister, Managing Director & Founder, Custerian

    What Are Contact Centres Doing Right Now?

    Jonty Pearce, Editor, Call Centre Helper

    The Need For Speed: How To Adapt And React To Ever-Changing Customer Demands

    Ian Lycett, IT Configuration Senior Manager, Nationwide Building Society

    Gayle Buckland, Event Manager at Forum Events, said: “We’ve been overwhelmed by demand for our second event of the year, following April’s successful London Summit – we look forward to welcoming everyone to Manchester for two days of business and networking.”

    To secure a complimentary delegate place, call Tiffany Cox on 01992 374087 or email t.cox@forumevents.co.uk.

    To attend as a supplier, call Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

    For more information, visit www.contactcentresummit.co.uk.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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