Contact Centre & Customer Services Summit: Join us for fast-paced and productive meetings!
The Contact Centre & Customer Services Summit is taking place on the 24th and 25th of April next year, enabling you to explore the latest insights and innovations via matched meetings with leading suppliers. Your free pass includes; · A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers · A seat at our […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions and […]
Peak season delivery is more complex than ever: Here’s how to address the critical CX challenges and more
By Andrew Tavener, Head of Fleet Marketing EMEA, Descartes With the holiday shopping season fast approaching, retailers are bracing for the logistical and customer service challenges that accompany peak season volumes. This year, though retailers face added complexity as they continue to struggle with inventory issues, staff shortages, and ongoing supply chain disruptions – not […]
The importance of CX in the retail industry
There’s no denying that the past year has had a huge impact on the retail industry, from supply chains to customer service. With stores closing their doors and e-commerce booming, retailers had to adapt their processes rapidly to meet new customer behaviours and needs. Retail technology saw a boom, click & collect became more popular […]
You’re invited to the Contact Centre & Customer Services Summit
We would like to invite you to the next bi-annual Contact Centre & Customer Services Summit, which is taking place on the 24th and 25th of April at the Radisson Hotel and Conference Center Heathrow London. This intimate two-day event allows you to explore the latest insights and innovations. Your free pass includes; · A […]
Digital customer engagement solutions: 2022/23 buying trends revealed
Live Chat, AI Applications and Self-Service top the list of solutions the UK’s leading customer engagement professionals are sourcing in 2022/23. The findings have been revealed ahead of this week’s Digital Customer Engagement Summit, which takes place on October 20th. Delegates registering to attend the event have been asked which areas they needed to invest […]
INDUSTRY SPOTLIGHT: The benefits of offshore outsourcing
We live in a connected global village and businesses are expanding their search for expertise beyond their country’s borders to benefit from global business services. Offshore outsourcing benefits businesses by allowing them to relocate office jobs to countries with lower labor costs but equal expertise, like South Africa. Benefits of offshore outsourcing Reduce capital costs […]
Digital Customer Engagement Summit: Final call for delegates
Are you free on the 20th October? The Digital Customer Engagement Summit (in London) is an exclusive invitation-only event – which brings together senior digital customer and UX professionals. There are only TWO places remaining – book here. Your attendance is entirely free and includes: A personalised itinerary of relaxed 1-2-1 meetings with industry solution providers to help with […]
Do you specialise in Display Boards for Contact Centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in November we’re focusing on Display Boards. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Display Boards […]
The #6 benefits of outsourcing
By Woven #1 Reducing cost is probably the obvious reason why businesses outsource their customer contact centre, but there are many more incredibly valuable benefits of partnering with a specialist outsourced contact centre provider. So, what are they? #2 Trained Staff Always Ready and Available Outsourcing provides trained professionals right at your fingertips. It takes […]
