INDUSTRY SPOTLIGHT: Stella Connect customer service feedback, coaching & QA
In an ultra-competitive market, how do brands deliver great customer experiences that set them apart from their competition? It all boils down to human touch. Today’s front-line teams have become a major driver of customer loyalty and retention. That’s why we’ve built a platform to help you empower your front-line team to deliver great exceptional […]
Do you specialise in Virtual Contact Centre solutions? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focusing on Virtual Contact Centre solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Join us at the Digital Customer Engagement Summit this October!
Good news! This October’s Digital Customer Engagement Summit Summit is still going ahead as planned and we cannot wait to see you in person! The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; – Plenty of space as […]
Empower Agents to Deliver Exceptional Experiences
By Medallia Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Get visibility into agent performance, identify coaching opportunities, and streamline your QA program with Stella Connect by Medallia. Start using the CX management tool your team actually likes, today. Click here to find out more.
Virtual Experience – Brilliant CX begins here
Sign-up for CXNow, a Sabio content streaming series that focuses on the issues that drive brilliant customer experiences. We’ll show you a world where all repetitive and predictable tasks are handled by tech and processes that empower your teams to build more human customer connections, how the rise of the machines has super-boosted the potential of […]
Digital Customer Engagement Summit: Book your delegate place today!
As a professional within the customer engagement sector, we’d like to invite you to a small niche event that we’re hosting on the 13th October at Hilton London Canary Wharf. I understand that your time is precious and extremely limited – the Digital Customer Engagement Summit can save you time by allowing you to connect and network […]
Why text messaging should be part of your omnichannel customer service strategy
By mGage Americans spend about five hours a day on their phones, according to TechCrunch. Consumers expect customized and genuine engagement in real-time, across all communication channels. This trend toward personalized conversational messaging isn’t going away, particularly in the business world. As a result, SMS has become a popular platform among businesses for customer service. […]
WEBINAR: Employee engagement in a remote-work world
By Puzzel In this new world of hybrid working, contact centre leaders face a difficult challenge. How can you keep teams happy, connected and engaged, regardless of where they’re logging in? Join Puzzel’s webinar with guest speaker, Sandra Thompson for top tips on maintaining a strong company culture, keeping teams aligned, and supporting agents’ wellbeing. […]
The greatest awards programme in the customer contact industry is now open for nominations
In its 21st year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers. You can nominate your teams or organisations until 16 July and the […]
SAVE THE DATE: Contact Centre & Customer Services Summit
You can now register for your complimentary guest pass to our hybrid Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking. Join us entirely for free and enjoy benefits […]