TTEC launches T-NOW COVID-19 business solutions
TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that it says makes CX continuity possible in days rather than weeks. As the world has responded to government mandates and people have transitioned to being confined to their homes, TTEC says there has been a massive effort to rapidly […]
WEBINAR: How leading organisations are responding to the impact of coronavirus
CLICK HERE TO REGISTER FOR WEBINAR The coronavirus outbreak has had an unprecedented impact on organisations, their operations and the management of workforces. With some organisations needing to respond to substantially increased demand and others facing a situation where customer demand has virtually stopped, the extremes of the impact are clear. When combined with the […]
CxEngage Rapid Response: In 48 hours get your contact centre in the cloud
Contact centers are the frontlines for organizations as they respond to the coronavirus (COVID-19), but are stretched thin in every way. Coupled with the fact that many contact centers agents are working at close proximity, ensuring their health and safety to continue to deliver optimal customer experiences requires a major—and quick—operational reboot. To help keep […]
NICE release special home working solution in response to COVID-19
By NICE inContact We live in a world where the only constant is change. As we experience together the COVID 19 global pandemic and its impacts on our daily lives, the necessity of being able to adapt is very clear. In addition to the massive strains on the healthcare systems around the globe, the business […]
Digital Customer Engagement Summit – Everything you need to know
Are you free on October 13th? Join 60 of your peers at the Digital Customer Engagement Summit! This is a bespoke and highly-targeted one-day event created specifically for senior professionals like you. It is entirely FREE for you to attend. Simply register your place here! When: 13 October Where: Hilton London Canary Wharf Format: Corporate […]
Join us at the Contact Centre & Customer Services Summit this July
There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 6 & 7 July 2020 – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative […]
Do you specialise in Automated Customer Satisfaction solutions? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focusing on Automated Customer Satisfaction solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Best practices in SMS customer care
By mGage Did you know that 95% of people who had a bad experience are willing to give a brand another go if they know that their issue was dealt with correctly[1]? Customer care is extremely important for brands, and facilitating customer care over as many communication channels as possible is good business practice. Text […]
Digital Customer Engagement: 2020 buying trends revealed
Online Live-Chat Systems, Self Service and VoC Programmes top the list of solutions the UK’s leading digital customer engagement professionals are sourcing in 2020. The findings have been revealed following the recent Digital Customer Engagement Summit, where delegates registering to attend the event were been asked which areas they needed to invest in during 2020 […]
2020 Contact centre trends you need to know
Contact Centre executives have a lot on their plates. To thrive in 2020 and beyond, successful leaders must set their sights on strategic differentiation, not daily firefighting. No longer is it sufficient to react in-the-moment and call it good enough. The smartest (and most successful) contact centre leaders realise they need to keep looking forward […]