Our ultimate webinar tip: Sparkcentral’s free masterclass 2020
Want an extra reason to stay home? We’ve got one. While events are being cancelled all over the world, Sparkcentral makes sure we stay up to date about the future of digital contact centers with 5 free webinars. Are you curious about the impact of asynchronous message channels for SLA based customer service? Or do […]
Connect ESAT to CSAT in Times of Crisis: NICE introduces WEM@home
At a time when human connections matter most, are your frontline employees empowered to perform, and inspired to care? Are you doing all you can to keep your agents engaged and motivated? Now, more than ever, every moment in the customer journey matters. The COVID-19 crisis has evolved to render face-to-face touchpoints less frequent, thereby […]
5 Minutes With… Christoph Cyrol, RingCentral
In the latest instalment of our contact centre executive interview series, we spoke to Christoph Cyrol, Product Marketing Manager – Contact Centre at RingCentral about his company, industry opportunities, challenges, technology and Stranger Things… Tell us about your company, products and services. RingCentral delivers cloud-based CCaaS and UCaaS to provide fresh approaches for contact centres and customer engagement […]
Coronavirus: CCaaS from Home
By Content Guru COVID-19 is spreading, and nobody knows how the situation is going to develop. Governments around the world are responding to the situation with bans on public gatherings and travel, and even quarantining whole cities. The impact on business is already huge. Dozens of factories, schools, and offices around the world have closed, […]
What Are the Benefits of Rich Communication Services in Customer Service?
With brands searching for innovative and new ways to engage their end-users they can now unlock the benefits of RCS (Rich Communication Services) business messaging. RCS is truly a conversational channel that is transforming the messaging landscape as it speaks to the need for customers to receive more personalised, richer, and engaging messaging. RCS compliments […]
Do you specialise in Social Media solutions for Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in May we’re focusing on Social Media solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Social […]
Contact Centre Services Summit: We’ll get through this together!
During such challenging times it is key to stay up to date with the industry and source new solutions for every eventuality. The Contact Centre Services Summit can help you do this – 6th & 7th July at the Radisson Blu Hotel, London Stansted. Would you like to attend as our guest? You can enjoy this small, niche event and […]
Keep your skills up to date with our online courses!
During these times of great uncertainty, one thing we all have more of is time. So why not use it to learn new skills and improve existing ones with our newly available and unlimited annual courses? These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The […]
Why should you think about Chatbots?
By mGage Chatbots are nothing new, having first been introduced in the 1960’s in the form of a computer programme called ELIZA. This programme laid the framework for what chatbots would become, a computerised conversational tool. Today chatbots have become much more common in everyday usage and for many businesses it’s become an essential part […]
CC Expo: Virtually Together
20th April 2020 Connect with RingCentral – We face a seminal moment in the history of customer interaction. How we respond to current conditions will shape our businesses for years to come. Some organisations were caught unprepared and have been severely challenged. Some have adapted quickly, seen the opportunities and acted with vision. Others are still […]