GUEST BLOG: Compliance3 details contact centre data breach consumer research
By Glenn Hurley, Chairman, Compliance3 Hardly a day seems to pass when we are not made aware of yet another organisation struggling to cope with a breach of its clients or customers’ personal data. Whilst this will have a diverse detrimental effect on the finances of the organisations involved, it can have a dramatic personal […]
‘One moment, caller’ – Top 10 worst call centre phrases
London office property specialists Londonoffices.com has compiled a top 10 list of the phrases used by call centre workers that are most likely to cause a customer meltdown, while urging the public to remain calm when feeling frustrated. And it comes as no surprise that hitting the top ten come dreaded phrases such as ‘bear […]
Claim the final stand at the Call Centre & Customer Services Summit
Time is running out for you to meet with over 60 senior call centre and customer services professionals who are all attending the Call Centre & Customer Services Summit to source new suppliers. The event is one of the most recognised events in this industry (taking place on September 18th & 19th at the Hilton Deansgate, […]
Conservative Party denies call centre breached election law
The Conservative Party has denied claims that it used a Neath call centre to canvass voters during the general election. A Channel 4 investigation claimed that Blue Telecoms conducted marketing campaigns ahead of the general election, under contract of the Conservative Party. Paid canvassing is banned under electoral law. The investigation claims that workers promoted […]
UK companies collecting less than a third of relevant data
A new study has revealed that UK companies are collecting less than a third of relevant personal information on their customers, while only a quarter of UK businesses make use of personal data collected during real-time engagement. Analytics company SAS claims there is also a “stark difference” between understanding customer identity and the ability to […]
Aspect Verify 17 launches in the UK
Banks and payment services providers are set to benefit from new identity verification functionality in the latest major version release of the trust platform, Aspect Verify version 17 from Aspect Software. The software has been designed to offer heightened support for multi-factor identity authentication for internet payments, while maintaining a seamless and secure user experience. […]
Pipkins expands hosted workforce management capacity with UK data centre
To augment its existing US based hosted service, Pipkins is adding a UK data centre location, due to go live in August 2017. Apart from providing additional capacity, the move obviates Data Protection questions that can arise when considering hosted solutions outside the EU. Pipkins has been offering workforce management solutions since 1983, and has […]
Additional places released for the Call Centre & Customer Services Summit
Due to popular demand five FREE delegate places have been added for the Call Centre & Customer Services Summit. CLAIM YOUR PLACE NOW The concept of the event is simple. We create an itinerary of meetings for you with trusted suppliers and solution providers that match your strategic needs for 2017/18 and beyond. You will […]
Cyara reveals results of Frost & Sullivan OCX research
How does your company measure customer satisfaction? And what do your customers expect of your contact centre? Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world. The report highlighted a number of challenges across the companies surveyed, […]
Sabio snaps up DatapointEurope
Sabio has acquired DatapointEurope, a leading contact centre technology service, in a deal that creates a combined £60 million revenue business with pan-European capability. Founded in 1998, Sabio is the UK’s largest independent provider of contact centre technology solutions, with the company also boasting a growing presence across the Asia-Pacific region. The acquisition is part […]
