Giosg Interaction Designer makes it easy for everyone to build and publish interactive content
Online customer engagement software provider Giosg introduces Interaction Designer, a new tool that enables companies to easily create and publish interactive content without coding. Users can build different interactive elements to engage and reach out to their website visitors or customers. “In such a dynamic and fast-paced world in order to succeed, businesses should be […]
Centralized or de-centralized WFM: 5 ways to strike the perfect balance
New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations… In the past, workforce planning was often managed by local teams out in the field. However, […]
INDUSTRY SPOTLIGHT: SmartScribe
Fusion’s plug ‘n’ play application SmartScribe® shines a light in minutes on your customer interactions. Find out how. SmartScribe® from Fusion. Switch the lights on in minutes and learn what’s really going on between your agents and your customers. SmartScribe® is easy to deploy and brings relevant analytics from the get-go. Use your call and […]
Introducing ERROL – The fun way to embed Learning & Knowledge
Ember Real Results Online Learning Platform (Errol Owl) is a unique tool designed to increase the effectiveness of your learning solutions. It provides an easy and enjoyable way to follow up on learning and help identify further knowledge gaps that can be plugged by further learning or through coaching… For more information, visit: https://www.emberrealresults.com/our-solutions/learning-retention/errol/
Digital Customer Engagement Summit – Everything you need to know
Are you free on October 15th? Join us at the Digital Customer Engagement Summit. This is a bespoke and highly-targeted event created specifically for senior customer service professionals like you. It is entirely FREE for you to attend. Simply register your place here. When: 15 October 2019 Where: Hilton Canary Wharf, London Format: Corporate ‘speed-dating’. […]
The countdown is on… last 2 free VIP tickets for the Call Centre & Customer Services Summit
Time is running out for you to reserve a free place at this month’s Call Centre & Customer Services Summit. Taking place on April 29th & 30th at the Radisson Blu Hotel, London Stansted, it will give you the opportunity to: Meet new suppliers for face-to-face meetings based on your requirements and projects. No hard […]
Consumers love messaging for customer care… but hate its experience silo
Consumers love the convenience of messaging but ‘struggle mightily’ with its experience silo, according to a new study. Conducted by YouGov on behalf of eGain, the survey was based on responses from 1,777 consumers in the US and UK who messaged a business for customer service in the last 12 months. When asked about their […]
The Virtual Agent: Finding the balance between man and machine
It’s no secret that AI technologies are taking the customer service and contact centre industry by storm. After all, the idea of replacing expensive staff with comprehensive automation can represent an all-too-tempting opportunity for contact centre cost-cutting. Suddenly, a future where customers interact solely with emotionless corporate robots, with no option for compassionate human conversation, […]
CASE STUDY: Blackpool Costal Housing Leadership Programme
Like most organisations Blackpool Housing found themselves with a group of 30 mid-level managers of varying experience and styles. The organisation had not formally invested in developing the leadership skills of this group prior to the programme and selected Ember as its preferred supplier. Click here to read more.
Tailor the Digital Customer Engagement Summit experience to suit you
This autumn plays host to the Digital Customer Engagement Summit – a unique event designed specifically for hospitality procurement professionals. 15 October 2019 – Hilton Canary Wharf, London Your personal – and FREE – one-day experience will be created based entirely on your own requirements and interests… Receive a bespoke itinerary of 1-2-1 meetings with […]