New app helps call centre workers maintain good voice
A team of vocal experts have produced a new app that offers an array of vocal warm-up exercises, helping to strengthen call centre workers’ voices. The One Minute Voice WarmUp app is available on both IOS and Android, combining the knowledge and expertise of vocal experts Dr Gillyanne Kayes, Jermey Fisher, Sam Brady and software […]
Check out the latest video from Inisoft
In today’s digital age customers have high standards and limited patience. The world is their marketplace and they have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contract your organisation? In this short video […]
Here are the best and worst UK energy providers for customer service
The Citizens Advice Bureau has revealed the energy companies with the best and worst customer service records in the UK. Extra Energy received the lowest score of Citizens Advice’s star rating system for energy suppliers for the second time – with a lower overall score. The company received 2.05 stars, lower than the 2.5 stars it received […]
350 new jobs at Firstsource Middlesbrough
Leading contact centre outsourcer Firstsource hasannounced 350 new jobs at its Middlesbrough-based contact centre after securing two major contracts. The company is currently recruiting for service agents, team leaders and trainers to service the outsource contracts, which are thought to be with an unnamed high street banking financial regulator. Initially the the jobs will provide […]
Secret Conservative Party call centre may have broken the law
Channel 4 news has alleged that the Conservative Party ran a secret call centre during the general election, with call centre workers contacting people on election day informing them of specific Tory candidates and urging them to vote. The call centre based in Neath belongs to Blue Telecoms, although an undercover journalist was told to […]
Connect, network & learn at the Call Centre & Customer Services Summit
By attending the Call Centre & Customer Services Summit, you will have the opportunity to meet face-to-face with solution providers. It’s a no-hard-sell environment and could save you hours of researching and sourcing new suppliers. As our VIP guest you will be provided with a bespoke itinerary of meetings with suppliers relevant to your business. […]
Tesco consolidates Cardiff call centre jobs
Tesco has confirmed that up to 1,100 jobs could be lost at its call centre in Cardiff. The supermarket giant said it was consolidating its customer engagement centres (CEC) into a single site in Dundee, where around 250 jobs will be created. Workers from the Cardiff area will be offered work at the Dundee site. […]
ON-DEMAND WEBINAR: Kura’s 7 steps to success in customer service
It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored. With this in mind, Kura commissioned Ember Services […]
Sentencing pending in ‘massive’ US call centre scam case
The US Department of Justice has revealed that four Indians and a Pakistani have pleaded guilty to charges against them for their involvement in a massive telephone impersonation fraud and money laundering scheme in the US. Rajubhai Patel (32), Viraj Patel (33), Dilip Kumar Ambal Patel (53) and Pakastani national Fahad Ali (25) all pleaded […]
RSPCA renews Capita deal until 2022
The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has entered into a renewed contract for call centres services with Capita until 2022. Capita will continue to provide the RSPCA’s national contact centre, handling more than a million calls each year, providing support for animal cruelty incidents of which 149,000 were investigated in […]
