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Call Centre Summit

Register now for Customer Service of the Year…

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Customer Service of the Year is now open for 2018 entries! Head over to to see what the awards can offer you, including a detailed research report, personalised debriefs, and a true understanding of how your customers really feel about you. Plus, there’s an exclusive discount for Call Centre & Customer Service Summit attendees.


Contact Bob ( and quote code CCS!

Looking for a new call centre event to attend? You need the Call Centre & Customer Services Summit…

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With the next Call Centre & Customer Services Summit taking place on April 24 & 25 at the Radisson Blu Hotel, London Stansted, we thought we’d give you a few reasons to book your place at the event nice and early.

Put simply, if you’re looking for a new and informative call centre and customer service focused industry event, you’ve found it.

First and foremost, the Call Centre & Customer Services Summit provides a platform for highly-targeted one-to-one meetings between industry professionals and trusted suppliers. But it also comes with a full programme of educational seminars, allowing all attendees to increase their industry knowledge and develop their skill sets while on site…

Plus, there’s full hospitality throughout, including lunches, drinks reception and an evening gala dinner, offering copious networking opportunities to build new business relationships.

But we think the enduring success of the event is best summed up by visitors who have attended previously:

“We found the Summit to be an excellent investment of our time; a pleasant and productive way to meet new customers.”

Netcall Telecom Ltd

“Fantastic event! Well organised; definitely will attend future ones.”


“Excellent Summit with genuine buyers and senior people seeing what is new for forthcoming projects; no time wasters.”


“Fully packed event with lots of food for thought. Well organised and facilitated; great event to make new connections.”

Boots UK Ltd

“Another great bunch of interested, potential customers, ready for follow-up meetings.”

Premier CX

So there you have it. More bespoke than a conference and more focused than an expo, the Call Centre & Customer Services Summit is the only event you need to attend in 2017.

The next Call Centre & Customer Services Summit takes place on April 24 & 25, 2017 at the Radisson Blu Hotel, London Stansted.

For more information or to book your place, call Gayle Buckland on 01992 374063 or email

Alternatively, visit

Another successful event for the Call Centre & Customer Services Summit

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Taking place on the 18th and 19th April 2016 at the outstanding Radisson Blu Hotel, London Stansted, the Call Centre & Customer Services Summit returned for its 13th year this 2016. The event brought the industry’s most-sought after product and service providers, prominent industry influencers and senior decision-makers together for two days of ideas, inspirations, tools and tactics to help businesses succeed in today’s fast-paced environment.

Differing to trade shows and exhibitions; the Call Centre & Customer Services Summit is purposely smaller; focusing on quality over quantity. Exclusively inviting senior professionals and handpicking suppliers that provide a sought-after product or service; the Call Centre and Customer Services Summit ensures attendees leave with plenty of business contacts relevant to their current and forthcoming projects.

Hosting a selection of senior decision-makers from some of our biggest household names; Addison Lee, EE, Expedia, Legal and General, Ocado Group, Premier Inn, Sky, amongst many others, the Summit has established itself as the principal place in the industry for contact centre professionals to get their fix on the latest industry updates and innovations.

Suppliers are carefully handpicked to ensure the products and services they provide are relevant to attending delegates. This year’s suppliers covered a wide range of the most sought-after products and services in the industry; agent coaching and monitoring, staff incentives and motivation, social media, webchat, amongst many others. This April we hosted Ctalk, our headline sponsor, Ogilvy Change, Premier CX, Randstad, Real Results Training, Scorebuddy and many others to showcase their latest products and services to senior decision-makers.

The Call Centre & Customer Services Summit uses a unique formula to match like-minded delegates and suppliers together for a series of face-to-face meetings. A fundamental component of Forum Events’ core philosophy; face-to-face meetings provide the opportunity for like-minded delegates and suppliers to get to know one another on a personal level – after all evidence confirms we are more likely to do business with companies that we have met face-to-face.

We kicked off this year’s event with an opening presentation with the Telephone Assassin, Anthony Stears. Anthony joined us to discuss the secrets to telephone success and the future of the call centre industry in this day and age. Touching on how businesses can adapt their customer service to drive sales and the latest industry changes and regulations, Anthony started the day off with an all-encompassing day.

After an engaging opening presentation, it was time for a set of two seminars with prominent industry influencers; Richard Farrell, Chief Technology Officer at Netcall and Susannah Richardson, Marketing and Account Director at mplsystems.

Richard presented a group session on the effectiveness of multi-channel tactics; he touched on myths and best practice in order to enable businesses to improve productivity, profitability and transform customer experience. Susannah joined us to discuss the future of self-service and automation. For businesses to remain competitive self-service and automation are an inevitable part of the evolution of contact centres. Susannah covered the most effective options and how businesses can offer a true Omni-channel experience through the use of virtual assistants and automation.

After a set of seminars, delegates and suppliers got together to discuss the latest innovations to help tackle the challenges facing the contact centre industry today through a series of face-to- face meetings and over a delicious networking lunch at the Radisson Blu’s Filini Restaurant.

To finish the day off, we had a choice of two seminars the first with Head of Ogilvy Change, Richard Chataway and the second with Derek Corcoran, Managing Director of Scorebuddy. Derek shared his expertise a new framework for extracting more real value from a well-designed and collaborative quality assurance process in today’s multi-channel environment. Richard presented Ogilvy Change’s latest findings on the way the brain works and the impact this has on call centres.

After a busy day and a short break, it was finally time for some fun! With a handful of relaxed networking opportunities over our gala dinner, drinks and some evening entertainment; we ensure attendees get to know each other that little bit better. We had a fun-filled evening in store for our guests; a fun money casino, a reaction board and to top it all off an F1 simulator competition. Everyone had a great time and got stuck, all in battling to win a bottle of champagne!

The next day, we were all up bright and early – ready for another productive day. To start the day off, Carolyn Blunt from Real Results Training discussed how to liberate contact centre professionals to create a human touch.

After a thought-provoking seminar, it was time for another set of face-to-face meetings and some much-needed coffee breaks! A lot of positive interaction went on during the final business meetings of the day and everyone was pleased with the contacts they had made.

We ended the day with a case study with Spectrum CX’s Executive Chair, Alan Pennington. Alan advised us on the rise in customer experience on the world of customer services and how businesses can innovate by approaching the two differently. Finally, to close the show, Andrew Stears, the Telephone Assassin gave a few closing remarks along with some tips for success.

We had a final networking lunch and before we knew it, it was time to go back to the office but this time armed with a handful of useful contacts.

After another productive two days, the Call Centre and Customer Services Summit has yet again confirmed its position as market leader. Featuring keynote speakers, leading brands and the biggest brains in the industry, the Summit is the ideal place for industry professionals to learn, share, network and engage amongst the biggest brains in the industry.

AllClear Insurance comments on the event;

“I cannot believe that for the access to contacts and wealth of information that this event provides, that it is free for delegates to attend! It’s a no brainer; it is worth its weight in gold – highly recommended.”

The next Call Centre and Customer Services Summit will be taking place on 19th-20th September 2016 at the Whittlebury Hall Hotel Northampton. For the next event we can expect even more delegates in attendance. To book your place onto this event or to register your interest, please click here.

Call Centre Summit

Call Centre & Customer Services Summit: Bigger and better than ever!

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Call Centre & Customer Services Summit: Bigger and better than ever!

With over 25 successful events under its belt; the Call Centre and Customer Services Summit is set to return bigger and better than ever this 2016 with an array of new delegates, increasingly innovative product and service providers and even more seminars packed into the two-day event. Taking place on the 18th and 19th April 2016 at the Radisson Blu Hotel, London Stansted; the event brings the industry together to discuss relevant business solutions through its proven concept of face-to-face meetings. With endless networking opportunities and interactive seminars; the Call Centre and Customer Services Summit has established itself as an unparalleled platform for both suppliers and delegates to build upon their database of contacts and expertise within the dynamic industry.

Over its 12 year lifespan, the event has long established its position as a market leader. The Summit is purposely smaller than other events in the industry – focusing on quality over quantity. Differing to trade shows and exhibitions; delegates and suppliers are carefully sourced to match each other’s requirements. Using a unique matchmaking process, the Call Centre and Customer Services Summit team manages to achieve compatibility between attending delegates and suppliers – ensuring both parties leave the event with a handful of useful contacts.

Recruiting delegates with significant purchasing power and upcoming business projects; the event recognises the importance of time in the world of business. By handpicking suppliers with products and services relevant to the needs of attending delegates, the event works as a time-saving device for all parties involved. The event therefore serves as unique opportunity to learn about what’s new in the market while sourcing suppliers in a relaxed, non-hard sell environment over the course of just two days!

Coveted for its unique combination of face-to-face meetings, seminars and networking opportunities; over the years the event has received masses of positive feedback. A senior representative from Capita comments on the 2015 event;

“As far as events go, this one did exactly what it says on the invite; it puts you in front of the key contacts in key companies and all in one place, superb. They checked throughout the day that it was meeting my expectations and it did. Very well organised from the start to finish, will definitely attend again”

This year’s event will be hosting some big names, expect the likes of Addison Lee, EE, Legal & General, Mencap, MOO, Ocado Europe, Premier Inn, Smith’s Medical, Xerox and many more.

With customised pop-up stalls bringing supplier brands to life; the Summit is the ideal place for suppliers to showcase their products and services to the people that matter. Exclusively attended by senior decision-makers; the Summit increases brand awareness, promotes innovative products and services and above all, generates strong sales leads.  The Call Centre and Customer Services Summit team has a strong understanding of exactly what delegates require; putting this knowledge to use with our unique matchmaking formula, the Summit introduces suppliers to delegates exclusively interested in the products and services they provide, allowing business to grow their customer database effortlessly.

Selected based upon the requirements of attending delegates; our current suppliers offer a broad range of innovative products and services including agent coaching and monitoring, analytics, automated customer satisfaction surveys, benchmarking, call centre technology, contact centre solutions, mystery shopping, social media and workforce management, amongst many others. This year, we will be hosting the likes of Ctalk, Premier Customer Experience, Plantronics, Randstad, Real Results and many more. Attending last year’s Summit, Scorebuddy comments on the event;

“This was our second Summit and we were again very impressed with the pre-event arrangements, the on-site organisation and, in particular, the flexibility and helpfulness of the staff…. I have no hesitation in recommending this event to others seeking to generate sales opportunities in a friendly professional forum”

Within the increasingly competitive industry; the importance of a good business relationship between businesses and their product and service suppliers has become critical. With this in mind, the Summit gives delegates and suppliers the opportunity to interact on a personal level through concept of matchmade face-to-face meetings. After all, evidence does show that people prefer to invest in businesses they have met face-to-face.

Alongside face-to-face meetings, the event hosts several seminars given by the industry’s best. Offering practical solutions to problems within dynamic industry; the vast seminar programme will be welcoming industry specialists Netcall, mplSystems, Scorebuddy, Ogilvy Change and Real Results to shed their wisdom on a diverse range of topics concerning the call centre and contact services industry in sharp 45-minute long seminars and workshops; ensuring attendees remain fully informed on industry advances and the most effective customer services techniques.

The Summit goes the extra mile, with a handful of relaxed networking opportunities over its infamous gala dinner, drinks and evening entertainment; the event ensures attendees get to know each other that little bit better – synchronising businesses together for lifelong business partnerships.

With plenty of opportunities to network and make relevant contacts; the Call Centre and Customer Services Summit has established itself as an unparalleled platform to learn, engage and share amongst the industry’s top players.

The Call Centre and Customer Services Summit will be taking place at the Radisson Blu Hotel, London Stansted on 18th and 19th April 2016. With limited places available, don’t miss out on joining us for this exclusive event. Click here to register.

Follow the event on Twitter @CallCentreCSSum for live updates.