Call Centre & Customer Services Summit: Bigger and better than ever!
With over 25 successful events under its belt; the Call Centre and Customer Services Summit is set to return bigger and better than ever this 2016 with an array of new delegates, increasingly innovative product and service providers and even more seminars packed into the two-day event. Taking place on the 18th and 19th April 2016 at the Radisson Blu Hotel, London Stansted; the event brings the industry together to discuss relevant business solutions through its proven concept of face-to-face meetings. With endless networking opportunities and interactive seminars; the Call Centre and Customer Services Summit has established itself as an unparalleled platform for both suppliers and delegates to build upon their database of contacts and expertise within the dynamic industry.
Over its 12 year lifespan, the event has long established its position as a market leader. The Summit is purposely smaller than other events in the industry – focusing on quality over quantity. Differing to trade shows and exhibitions; delegates and suppliers are carefully sourced to match each other’s requirements. Using a unique matchmaking process, the Call Centre and Customer Services Summit team manages to achieve compatibility between attending delegates and suppliers – ensuring both parties leave the event with a handful of useful contacts.
Recruiting delegates with significant purchasing power and upcoming business projects; the event recognises the importance of time in the world of business. By handpicking suppliers with products and services relevant to the needs of attending delegates, the event works as a time-saving device for all parties involved. The event therefore serves as unique opportunity to learn about what’s new in the market while sourcing suppliers in a relaxed, non-hard sell environment over the course of just two days!
Coveted for its unique combination of face-to-face meetings, seminars and networking opportunities; over the years the event has received masses of positive feedback. A senior representative from Capita comments on the 2015 event;
“As far as events go, this one did exactly what it says on the invite; it puts you in front of the key contacts in key companies and all in one place, superb. They checked throughout the day that it was meeting my expectations and it did. Very well organised from the start to finish, will definitely attend again”
This year’s event will be hosting some big names, expect the likes of Addison Lee, EE, Legal & General, Mencap, MOO, Ocado Europe, Premier Inn, Smith’s Medical, Xerox and many more.
With customised pop-up stalls bringing supplier brands to life; the Summit is the ideal place for suppliers to showcase their products and services to the people that matter. Exclusively attended by senior decision-makers; the Summit increases brand awareness, promotes innovative products and services and above all, generates strong sales leads. The Call Centre and Customer Services Summit team has a strong understanding of exactly what delegates require; putting this knowledge to use with our unique matchmaking formula, the Summit introduces suppliers to delegates exclusively interested in the products and services they provide, allowing business to grow their customer database effortlessly.
Selected based upon the requirements of attending delegates; our current suppliers offer a broad range of innovative products and services including agent coaching and monitoring, analytics, automated customer satisfaction surveys, benchmarking, call centre technology, contact centre solutions, mystery shopping, social media and workforce management, amongst many others. This year, we will be hosting the likes of Ctalk, Premier Customer Experience, Plantronics, Randstad, Real Results and many more. Attending last year’s Summit, Scorebuddy comments on the event;
“This was our second Summit and we were again very impressed with the pre-event arrangements, the on-site organisation and, in particular, the flexibility and helpfulness of the staff…. I have no hesitation in recommending this event to others seeking to generate sales opportunities in a friendly professional forum”
Within the increasingly competitive industry; the importance of a good business relationship between businesses and their product and service suppliers has become critical. With this in mind, the Summit gives delegates and suppliers the opportunity to interact on a personal level through concept of matchmade face-to-face meetings. After all, evidence does show that people prefer to invest in businesses they have met face-to-face.
Alongside face-to-face meetings, the event hosts several seminars given by the industry’s best. Offering practical solutions to problems within dynamic industry; the vast seminar programme will be welcoming industry specialists Netcall, mplSystems, Scorebuddy, Ogilvy Change and Real Results to shed their wisdom on a diverse range of topics concerning the call centre and contact services industry in sharp 45-minute long seminars and workshops; ensuring attendees remain fully informed on industry advances and the most effective customer services techniques.
The Summit goes the extra mile, with a handful of relaxed networking opportunities over its infamous gala dinner, drinks and evening entertainment; the event ensures attendees get to know each other that little bit better – synchronising businesses together for lifelong business partnerships.
With plenty of opportunities to network and make relevant contacts; the Call Centre and Customer Services Summit has established itself as an unparalleled platform to learn, engage and share amongst the industry’s top players.
The Call Centre and Customer Services Summit will be taking place at the Radisson Blu Hotel, London Stansted on 18th and 19th April 2016. With limited places available, don’t miss out on joining us for this exclusive event. Click here to register.
Follow the event on Twitter @CallCentreCSSum for live updates.