What is an AI Knowledge Base? The Essential Tool You’re Missing
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and costs, AI Knowledge Bases boost business efficiency while identifying gaps in FAQs and consumer-facing content. As a result, they’re vital tools for customer support teams, especially as companies scale – and integral to minimising agent […]
IP Integration launches TrustCall
IP Integration has launched new patented technology, TrustCall On-Demand, designed to assist contact centres initiate secure, seamless call-outs to a cloud payment processing platform. The Patent for TrustCall On-Demand was granted in April following a two-year pending process, with the technology being compliant with PCI DSS and future regulations such as the EU General Data […]
The People Factor – Download the new report from Kura and Ember Services
It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored. With this in mind, Kura commissioned Ember Services […]
