Artificial Intelligence, Call Centre Technology and Customer Experience Surveys top the list of solutions the UK’s leading industry professionals are sourcing in 2022/23.
The findings have been revealed following the recent Contact Centre & Customer Services Summit, which took pace earlier this month.
Delegates registering to attend the event were asked which areas they needed to invest in during 2022/23 and beyond.
The rankings represent a change in requirements from 12 months ago, when the top 3 were Agent Coaching & Monitoring, Training & Development and Artificial Intelligence.
% of delegates at the Contact Centre & Customer Services Summit sourcing certain products & solutions (Top 5):
- Artificial intelligence
- Call Centre Tech
- Customer Experience surveys
- Homeworking Solutions
- Multichannel Survey Tools
To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.
