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  • Contact & customer service centres: 2022/23 buying trends revealed

    960 640 Stuart O'Brien

    Artificial Intelligence, Call Centre Technology and Customer Experience Surveys top the list of solutions the UK’s leading industry professionals are sourcing in 2022/23.

    The findings have been revealed following the recent Contact Centre & Customer Services Summit, which took pace earlier this month.

    Delegates registering to attend the event were asked which areas they needed to invest in during 2022/23 and beyond.

    The rankings represent a change in requirements from 12 months ago, when the top 3 were Agent Coaching & Monitoring, Training & Development and Artificial Intelligence.

    % of delegates at the Contact Centre & Customer Services Summit sourcing certain products & solutions (Top 5):

    1. Artificial intelligence
    2. Call Centre Tech
    3. Customer Experience surveys
    4. Homeworking Solutions
    5. Multichannel Survey Tools

    To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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