• Freshworks
  • Ctrip announces new Edinburgh call centre

    960 640 Stuart O'Brien

    Ctrip, the Chinese owner of Scotland-based travel search site Skyscanner, has announced plans to open a new call centre in Edinburgh.

    The call centre will open separately from Skyscanner, creating up to 200 jobs over the next few years.

    Ctrip has confirmed that the new premises will provide online customer serve across multiple time zones and 26 different languages.

    Discussing the new premises, Ctrip director Cioey dale said:”Ctrip’s leadership team has visited Edinburgh several times since the acquisition of Skyscanner at the end of last year.

    “It is clear to us that there is considerable talent in Scotland and the city makes an ideal base for Ctrip to open a dedicated call centre.”

    “While Chinese travellers continue to be the focus for Ctrip, we’re step-by-step investing in our services across the world.

    “We’re excited to be building roots here in Edinburgh and will be recruiting at scale for our new office.”

    Ctrip, one of China’s largest online travel agencies, has been expanding its travel services for both outbound Chinese travellers and international passengers for several years.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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