How does your company measure customer satisfaction? And what do your customers expect of your contact centre?
Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world.
The report highlighted a number of challenges across the companies surveyed, with retaining Customer Satisfaction as the priority. How will your organisation ensure exceptional customer satisfaction?
Read Cyara’s latest blog which shows the survey results here to learn how important it is to measure OCX so that you can provide superior customer experience across all channels.