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    Everycloud
  • Davies webinar session: Financial services organisations struggle to create a CX culture built to last – but why?

    960 640 Stuart O'Brien

    84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture that really puts the customer first?

    Davies has discovered that culture seems to be taking a backseat for most CX leaders, although we all know that the absence of customer-first thinking often brings longer contact-centre wait times & more effort, resulting in enhanced frustration & unhappy customers.

    In Davies’ upcoming webinar session, they’ll discover why, and their expert panel will share top tips on how to create a CX culture that will help you achieve those all-important business objectives.

    Register below to find out:

    • How organisational culture is holding your fellow financial services peers back from achieving their CX goals
    • What CX leaders across financial services see as the most important factors in CX design
    • Common misconceptions on building and sustaining a strong internal CX focussed culture
    • Get actionable insight on how to develop a sustainable CX culture in your business
    • Ask any burning questions you have in a Q&A session

    Don’t miss out! If you can’t make the webinar on the day, sign up and Davies will send the recording to you.

    Register here

     

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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