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  • Davies webinar session: Financial services organisations struggle to create a CX culture built to last – but why?

    960 640 Stuart O'Brien

    84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture that really puts the customer first?

    Davies has discovered that culture seems to be taking a backseat for most CX leaders, although we all know that the absence of customer-first thinking often brings longer contact-centre wait times & more effort, resulting in enhanced frustration & unhappy customers.

    In Davies’ upcoming webinar session, they’ll discover why, and their expert panel will share top tips on how to create a CX culture that will help you achieve those all-important business objectives.

    Register below to find out:

    • How organisational culture is holding your fellow financial services peers back from achieving their CX goals
    • What CX leaders across financial services see as the most important factors in CX design
    • Common misconceptions on building and sustaining a strong internal CX focussed culture
    • Get actionable insight on how to develop a sustainable CX culture in your business
    • Ask any burning questions you have in a Q&A session

    Don’t miss out! If you can’t make the webinar on the day, sign up and Davies will send the recording to you.

    Register here



    Stuart O'Brien

    All stories by: Stuart O'Brien

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