• Industry Spotlight: What are the top customer service strategies to service the contact centre of the future?

    800 450 Stuart O'Brien

    Recently Kura teamed up with the CCA to answer this very question. Through new, original research we asked the critical questions to understand where businesses were positioned today and their ambitions for the future.


    Our on-demand webinar by Arceeb Moughal, Director of Commercial at Kura, and Anne-Marie Forsyth, CEO of the CCA, highlights the key findings from this research and why they’ve deemed the top five customer service strategies to be:


    1. Lead from the top down
    2. Personal, empathetic and complex  problem solving
    3. Setting-up people for success
    4. Measuring performance
    5. Be proactive, seize opportunities


    Click here to view our on-demand version of the webinar.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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