• Freshworks
  • Industry Spotlight: Premier CX – top 30 energy supplier customer call experiences

    300 160 Jack Wynn

    Premier CX have conducted a thorough audit of 30 of the UK and Ireland’s top energy supplier customer calling experiences.

    Following on from a hugely successful Water Utility research project back in the Summer of 2016, the award-winning contact centre consultants were keen to apply their pragmatic methodology across the energy supplier market.

    On Wednesday 18th January, Premier CX will share the full results of this audit in a unique and highly focussed live webinar.

    Hosted by Kevin Freeman, Contact Centre Development Director at Premier CX, all registrants will receive a copy of the full report, exploring each element of their customer calling experience in depth, as well as a clear competitor comparison.

    Kevin Freeman comments on the auditing project: “In conducting this customer call audit, we’ve collected more than 4 hours of raw audio across 1,700 individual data points. Needless to say, it’s given us a pretty comprehensive insight into the commitment that the top energy suppliers have to their customer experience.”

    As the focus of energy suppliers shifts towards customer experience as a differentiator, this study highlights the opportunity for increasing efficiency, saving costs, and meeting KPIs throughout the energy industry. Kevin Freeman concludes, “We have over 20 years of specialist knowledge in customer experience, so we’re very excited to be presenting the results of our findings live via this webinar.”

    The Energy Supplier Customer Call Experience Webinar will air live at 10.00am on Wednesday 18th January. To register for this webinar, please go to – premiercx.co.uk/energy-webinar


    Jack Wynn

    All stories by: Jack Wynn

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