Interactive Intelligence, a global provider of cloud services for customer engagement and communications, has been positioned as a ‘Leader’ in the annual ‘Gartner 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide’.

Elected as a ‘Leader’ for an eight consecutive year, the company has proved its status in the report, which focuses on the abilities of suppliers in the industry, and the analysis throughout is based on the opinions of Gartner’s research organisation. Founder and CEO of Interactive Intelligence, Dr Donald Brown, said in a statement: “We believe this long-standing position reflects our progress toward our mission of becoming the world leader in the customer engagement market. With a 15 percent increase in revenues last year, a record number of new customers this past quarter, and traction of our latest cloud contact center service exceeding even our own high expectations, we’re excited to continue accelerating the reinvention of the customer experience.”

Download the full report here