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  • Jabra unveils customer service challenges report…

    800 450 Jack Wynn

    Surveying an approximate 3,200 ‘customer centric profiles’ in seven countries, a White Paper conducted by headset manufacturer, Jabra, has revealed that 73 per cent of decision-makers in call centric environments are experiencing an increase in the intricacy of customer queries.

    The research, which monitored areas including; the value of call-centric workers; complexities surrounding digital transformation and customer service trends; and the factors in the productivity levels of staff members, also found that 55 per cent of consumers are likely to change their minds on purchasing a product due to poor customer service; despite 80 per cent of company bosses claiming that their levels of customer service are ‘superior’.

    Read the full White Paper here

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    Jack Wynn

    All stories by: Jack Wynn

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