Merchants is an award-winning customer management partner specialising in business process outsourcing (BPO). Based in a leading BPO destination in South Africa, our mission is to deliver exceptional customer experiences.
Our core belief is simple: “People Matter.” We put our people, communities, clients, and partners at the forefront of everything we do.
At Merchants, we believe in working openly and collaboratively with our clients. Our “journey” philosophy is built on the principle of creating value through partnership.
With over 5,000 staff, we support clients across various industries, including telecoms, IT service desk, financial services, airlines, retail, FMCG and internet service providers.
Why do our customers choose us?
Merchants’ has the ability to attract the best talent, coupled with our rich history of success and innovation across different industries, is what differentiates us from our competitors.
Attracting the Right people
Merchants MyCalling Recruitment platform is a game changer. We have evolved away from traditional recruitment techniques, where employers are focused on experience and education, to finding people with the right attitude, potential, and competencies across all industries.
Our Recruitment tool increases retainment, speed to proficiency, reduces attrition and increases performance.
Treating People the Right way
Merchants are proud to have been awarded Best Employer of the Year Certification for nine consecutive years. The results reveal that Merchants has outstanding employee offerings and highest standards in Human Resources.
Delivering the Highest CX performance
Merchants are specialists in CX and have successfully deployed operational structures and working environments that focus on Customer Sentiment as a differentiating factor.
Merchants has CX specialists to assist our customers with designing the optimal solution and put in recommendations to ensure the customers feel the importance of the interaction.
Social Impact Focus
Merchants focus is on delivering the right experience and maintaining the highest standard of Social Impact, and is the recipient of the Top Impact Sourcing Award Winner for 2024.
Click here to learn more: https://merchantscx.com
By choosing Merchants, you’ll gain a trusted partner dedicated to delivering exceptional customer experiences and driving business success.
