Deploy customer support Voice AI Agents in weeks, not in ∞ months – As low as £0.06 per minute
Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under 500ms, powered by a dedicated team of AI experts. Synthflow combines enterprise-grade performance with unmatched speed and simplicity at just £0.06 per minute. Perfect for high-volume teams that need fast, flexible automation—without the enterprise overhead. […]
A Guide to Building an AI Knowledge Base (+3 Best Practices)
As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents work hard to tackle them all, rising ticket volumes can lead to higher stress levels and longer response times. AI Knowledge Base is a powerful tool that helps to reduce pressure on your support staff […]
Upload a Call. Get Instant AI Insights with Hear
If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in your entire business. For the first time, we’re helping you unlock it. Getting answers to vital questions like: Why are my sales slipping? Why is customer satisfaction declining? How can we reduce refund requests? has never been […]
What next for AI and customer engagement in 2025?
AI adoption has continued at pace throughout 2024, but the vast majority of organisations have yet to embed AI enabled innovation within core operational processes. One third are engaging in limited implementation, while 45% are still in the exploratory phase. While there is no denying the power of GenAI, the majority of businesses have struggled both […]
Gartner predicts rise of unofficial AI-powered 3rd party tools in customer service
40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI by 2027, with leaders urged to evolve strategy to adapt quickly. Specifically, Gartner says consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple Intelligence to resolve issues. The deep integration of […]
AI-based support increasingly accepted by consumers, says survey
Improved efficiency and personalised support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions. That’s according to a new regional survey by Vonage, which says the findings demonstrate consumers have grown exceptionally more receptive to the use of AI in customer support. Seventy percent (70%) of respondents believe that AI has […]
The AI-Agent Alliance – A powerful partnership for contact centre success
By Ardanis Today, 4.25 billion people worldwide actively use email, with 319.6 billion emails exchanged daily. Since the first email was sent in 1971, this method of communication has remained the most popular digital channel, accounting for 13.7% of all interactions (Contact Babel 2023)*. Consumers across all age groups appreciate the convenience of email, allowing them […]
Your Guide to Gen AI: Unlocking customer satisfaction with AI chatbots
In the latest update from our partners Freshworks, we take a look at this handy guide to implementing AI into your customer service strategy. Freshworks will be speaking at the upcoming Contact Centre and Customer Services Summit. This guide covers key areas where generative AI chatbots can reduce the burden on your service teams, allowing agents […]
Overcoming the fear of AI in the contact centre
By Ardanis As AI continues to transform the landscape of contact centres, it brings with it both opportunities and challenges. One significant challenge is the mitigation of customer concerns surrounding the use of AI. While AI promises to enhance and improve customer satisfaction, it also raises real concerns. The loss of human touch in customer […]
DOWNLOAD: Navigating the AI seascape
AI has been a hot topic of conversation for the past 18 months, and the discussions around it continue to evolve. However, determining the best ways to deploy AI in the contact centre and maximise its benefits remains a challenge, even for the most advanced organisations. This CCMA research, supported by Route 101, offers a deep dive for […]
