WEBINAR REWIND: 3-Step Guide To Scaling Your Business Using AI
Don’t worry if you missed KantanMT’s recent webinar giving insight into scaling your business using AI – You can now re-watch the entire session online! One of the most significant challenges, faced by the contact centres industry is on-boarding new territories and customers. Many contact centre managers will way say it takes too long, it’s expensive, […]
WEBINAR: 3-Step Guide to Scaling your Business using AI
Deploying AI in Contact Centres for rapid on-boarding of new business By Jim Nolan, Sales Manager, KantanMT One of the most significant challenges, faced by the contact centres industry is on-boarding new territories and customers. Many contact centre managers will way say it takes too long, it’s expensive, and complex. And if the on-boarding process […]
How AI and automation help contact centers be agile in the COVID-19 era
By Paul Chance, NICE As widespread shutdowns went into effect, contact centers had to make an overnight shift to remote work – a significant undertaking in an industry that has historically relied on physical office spaces to bring together and manage the agents who are critical to solving customers’ needs. Agents and contact center leaders, […]
From Hype To Reality: AI in The Contact Centre
By Content Guru It’s no secret that the global pandemic, and subsequent lockdown measures, have forced many companies to compete solely on the basis of the remote customer experiences they deliver. Those companies that keep their customers close, by investing in technology that makes customer engagement their competitive advantage, will be those that survive, and […]
It’s time to stop talking about AI in the contact centre
The coronavirus pandemic has changed the way that consumers engage with brands. Lockdown has birthed a new era of digital communication, in which customers expect to interact with companies over the channel of their choice, and receive the same unrivalled service that they do from leading online giants. How can organisations ensure that they deliver […]
Using Artificial Intelligence to build a great future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman, Commercial Director at EBI.AI, says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin… No longer confined to the realms of science […]
Woven: AI will change way businesses interact with their customers forever
In an era where technology is becoming a more significant enabler, new opportunities are being created for all of us to enrich our lives. In the world of business, this allows companies an opportunity to deliver a level of customer service that until now has not been possible. But it also brings into sharper focus […]
WHITE PAPER: How AI Improves Customer Experience
By CallMiner Artificial intelligence is being used in many ways to improve customer experience, and innovative new use cases are emerging all the time. Enterprises must reimagine their operations, with automation and AI at the center of their strategy. This paper provides an overview of artificial intelligence, explains how AI fits into the spectrum of […]
Artificial Intelligence: friend or foe? Seven ways to turn your agents into superheroes
Far from replacing people, artificial intelligence (AI) has the power to enhance employee engagement and productivity and customer interactions in one go. Henry Jinman, Commercial Director of EBI.AI, explores 7 ways to turn your contact centre agents into superheroes using conversational AI. New technology inevitably changes lives. However, rather than fear robots replacing front line customer service representatives it’s time to […]
AI: It’s a new dawn, it’s a new day, it’s a new way of customer support and engagement
With headlines stating that AI will be ‘the death of the contact centre’, it’s understandable that Contact Centre Managers might feel like the world is against them. AI-driven technology is not new, in fact people been talking about it since the summer conference at Dartmouth College in 1956, where the attendees became leaders of AI […]
