CASE STUDY: Argos ‘Sales Through Service’ for Live Chat Agent
By Ember Group Like many retailers Argos is aware of the competitive nature of its business and came to Ember for assistance in maximising value in customer conversations using a ‘Sales Through Service’ approach. The project was focused on ensuring that contact centre teams speaking to customers over the telephone and via website ‘Live Chat’ […]
Ascensos opens Isle of White call centre
Motherwell-based Ascensos has opened a new call centre in the Isle of White, creating over 600 new jobs. Based in Cowes, the centre will initially focus on customer service enquiries for Ascensos’ long-serving client JD Sports, before opening up to a range of blue chip retailers – including Argos and GAME – as the company […]
