Aspect Software to be acquired by Vector Capital
Aspect Software has entered into a definitive merger agreement to be acquired by Vector Capital, a private equity firm specialising in transformational investments in established technology businesses. Under the terms of the agreement, Vector Capital will invest more than $100 million of equity capital in Aspect’s business, which provides customer engagement, workforce optimisation, and self-service omni-channel […]
Aspect Verify 17 launches in the UK
Banks and payment services providers are set to benefit from new identity verification functionality in the latest major version release of the trust platform, Aspect Verify version 17 from Aspect Software. The software has been designed to offer heightened support for multi-factor identity authentication for internet payments, while maintaining a seamless and secure user experience. […]
Are industry professionals missing out on key cloud opportunities?
While the majority of contact centres are using cloud technology to some extent, adoption for many is ‘relatively superficial’, according to recent conducted by Aspect Software. Surveying 100 UK-based senior contact centre professionals, data indicates that even though the industry is ‘moving in the right direction’, Aspect believes the benefits of the delivery model for […]
Guest Blog, Steve Ball: The 8 things millennials really want from customer service
Struggling to understand what makes your millennial customers tick? Here’s what they really want from your contact centre. It can sometimes be difficult to understand what constitutes a great customer experience for the millennial generation. We know about their lofty expectations, their habitual use of technology and their willingness to vote with their feet if […]
Modern ‘consumer-like’ software tools make happier customer service agents…
A new study conducted by Aspect Software – an industry leader in providing fully-integrated consumer engagement and workforce optimisation solutions – has determined that a more desirable software user interface can greatly improve agent performance. In association with Pelorus Associates, ‘The Aspect Agent Experience Study’, which polled 400 contact centre executives ranging from manager to […]
Contact centres define omnichannel integration as a ‘challenge’…
Respondents to research conducted by the contact centre solutions provider, Aspect Software, have determined that the biggest ‘challenge’ currently facing the industry’s customer service development is integrating a text-based customer engagement service alongside other channels. Widely considered to be an essential element of the modern customer service strategy, the survey of Europe-based industry professionals found that 90 per cent said are already supporting either a Facebook or Twitter service; 74 per cent have […]
